The incident on Visma eAccounting is now resolved and the service is up and running as normal. We have been monitoring the service the last hours and everything looks good. We will post a postmortem with information about root-cause the coming week.
Jul 7, 21:21 CEST
The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality the coming hours.
Jul 7, 16:38 CEST
We are still working on the issue we can see that some customers can login and access Visma eAccounting now but we keep on trouble shooting and working on solving the incident.
Next update will come from us in about one hour.
Jul 7, 15:53 CEST
We still working hard to solve the incident as soon as possible. We have identified that it's related to problems scaling up our infrastructure environment. Our current hypothesis is that this problems was triggered by an unexpected peak during our nightly backup routines. We are working to solve it together with our infrastructure provider and we are in progress to do a failover to our secondary datacenter and that can take 1-2 hours. We have not lost any data and there is not any hacker attack.
Jul 7, 14:22 CEST
We continue to working on the solution and have done the first part and estimate to be up in a couple of hours . Sorry for the inconvenience we are working as fast as possible to solve the incident and as soon as we have new information to share we will share it here.
Jul 7, 13:10 CEST
We have identified the cause of the incident and are currently working on finding a solution for this, we estimate to have a fix in place within 1-2 hours. Next update about the progress on this incident will be at 1 pm. Our developers and infrastructure people working on solving this incident together.
Jul 7, 12:04 CEST
We have identified the cause of the incident and are currently working on finding a solution for this.
Jul 7, 11:08 CEST
We continue to investigate this issue.
Jul 7, 10:44 CEST
There is still problems to access (log in) to Visma eAccounting. We continue to investigate together with our developers and infrastructure provider. We hope to be up soon.
Jul 7, 10:18 CEST
We are continuing to investigate this issue we the problems only affect Visma eAccounting/Visma eEkonomi/Visma ePasseli.
Jul 7, 09:43 CEST
We are continuing to investigate this issue. We are continuing to investigate this issue we the problems only affect Visma eAccounting/Visma eEkonmi/Visma ePasseli.
Jul 7, 09:42 CEST
We are currently investigating a service disruption in Visma Online (log in page). When a users logs in in Visma eAccounting you are looped and get logged out. We will provide more information shortly. This affect common services like for example Visma eAccounting, Visma Advisor, Visma Website/Webshops is not possible to reach.
Jul 7, 09:22 CEST