Update - All systems are operative, but some customers are experiencing Login issues caused by local browser cache
.
If you have problems with signing in to Visma eAccounting you can try the following steps:
1. Use Google Chrome or Firefox browser. Clear cache & delete cookies
- PC: (Ctrl + Shift + Delete) and reload browser
- Mac: (Cmd + Shift + R)
If this does not work, follow steps 2-3 or contact our support
2. Log in as usual through http://www.vismaonline.com or http://connect.visma.com with username and password
3. After step 2, copy and paste following link into a new tab in your browser
- Visma eAccounting: http://eaccounting.vismaonline.com
- Visma Website/-shop: https://www.yourvismawebsite.com/admin
- eAccounting Time: https://eatime.vismaonline.com/main
Dec 5, 13:31 CET
Update - All systems are operative, but some customers are experiencing Login issues caused by local browser cache
.
If you have problems with signing in to Visma eAccounting you can try the following steps:
1. Use Google Chrome or Firefox browser. Clear cache & delete cookies
- PC: (Ctrl + Shift + Delete) and reload browser
- Mac: (Cmd + Shift + R)
If this does not work, follow steps 2-3 or contact our support
2. Log in as usual through http://www.vismaonline.com or http://connect.visma.com with username and password
3. After step 2, copy and paste following link into a new tab in your browser
- Visma eAccounting: http://eaccounting.vismaonline.com
- Visma Website/-shop: https://www.yourvismawebsite.com/admin
- eAccounting Time: https://eatime.vismaonline.com/main
Dec 5, 10:23 CET
Update - If you have problems with signing in to Visma eAccounting you can try following steps:
1. Use Google Chrome or Firefox browser. Delete cookies (Ctrl + F5) and wait a few seconds.
If this does not work, follow steps 2-3 or contact our support.
2. Log in as usual through http://www.vismaonline.com or http://connect.visma.com with username and password.
3. After step 2, copy and paste following link into a new tab in your browser: http://eaccounting.vismaonline.com
Dec 4, 13:52 CET
Identified - We are opening this incident again since we are getting reports of customers having troubles signing in. We are investigating.
Dec 4, 12:51 CET
Monitoring - We have applied several fixes and will continue to add more. But for issues we are current seeing we have mitigations and we expect the services to be working.
Dec 4, 09:47 CET
Update - We will keep this incident open to investigate the issue more. We will report status Tuesday at 10.00 CET.
Dec 3, 16:31 CET
Update - We are continuing to roll out fixes and are monitoring the result.
Dec 3, 15:17 CET
Update - We are observing more user in the services, but we are still observing issues.
Dec 3, 14:04 CET
Update - We are deploying fixes now, from what we can see it now works to access the Saas services on your standard company. However switching company is an issue. We are rolling out several changes now.
Dec 3, 13:23 CET
Update - Our developers are working on finding a solution, we apologize for the inconvenience.
Dec 3, 11:11 CET
Update - Due to the nature of this issue it is working for some, while not working for others. Only some of our servers are having issues. We are working on a resolution.
Dec 3, 10:43 CET
Update - We are now able to reproduce the issue on our test environments and are now working on a solution.
Dec 3, 10:13 CET
Update - We are continuing to investigate this issue.
Dec 3, 10:00 CET
Update - We are continuing to investigate this issue.
Dec 3, 09:56 CET
Update - We have learn that this issue is now also affecting Saas Services as well. Still investigating.
Dec 3, 09:40 CET
Update - We are continuing to investigate this issue.
Dec 3, 09:16 CET
Update - We are still investigating this issue and are working on finding a resolution.
Dec 3, 09:15 CET
Investigating - We are currently investigating a service disruption in Visma Online. If is currently problem signing in using OnPrem solutions.
Dec 3, 08:57 CET
Visma.net ERP Operational
Visma.net Financials   Operational
Visma.net Logistics   Operational
Visma.net Project Accounting   Operational
Visma.net ERP API   Operational
Visma eAccounting / Visma eEkonomi / ePasseli Operational
Visma eAccounting   Operational
Visma eAccounting Payslip / Visma eEkonomi Lönebesked   Operational
Visma eAccounting Time / Visma eEkonomi Tid   Operational
Visma eTax & Annual Report / Deklaration & Årsredovisning   Operational
Visma eAccounting External API   Operational
Visma Credit Check   Operational
Payroll & HRM Operational
Visma.net Absence   Operational
Visma.net Employee Management   Operational
Visma.net Payslip   Operational
Visma.net Payroll   Operational
Visma.net Time   Operational
Visma Enterprise BI   Operational
Visma Payroll FI   Operational
Visma.net Expense   Operational
Visma EasyCruit   Operational
Visma.net Roster   Operational
Visma Advisor / Visma Byrå Operational
Visma Advisor   Operational
Visma Advisor Period & Year   Operational
Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt   Operational
Visma Boardroom   Operational
Visma Descartes   Operational
Visma Mobile Apps Operational
Visma Attach   Operational
Visma Scanner   Operational
Visma Employee   Operational
Visma Manager   Operational
Visma Cloud Platform Operational
CP - Visma.net Platform   Operational
CP - Visma Online   Operational
CP - Visma Connect   Operational
CP - Integration Platform   Operational
CP - Master Data Management - MDM   Operational
CP - Visma Licensing Service - VLS   Operational
CP - Visma Common SMS   Operational
CP - Message Router   Operational
CP - Visma.net Store   Operational
CP - Visma Provisioning Gateway - PG2   Operational
Transaction Data Broker   Operational
Common Services Operational
CS - Visma.net Approval   Operational
CS - Visma AutoCollect   Operational
CS - Visma.net AutoInvoice   Operational
CS - Visma.net AutoPay   Operational
CS - Visma.net AutoReport   Operational
CS - Visma.net Cost Request   Operational
CS - Visma.net Insights   Operational
CS - Visma Severa   Operational
CS - Visma Lön Anställd   Operational
CS - Visma WebInvoice / Visma Webfaktura   ? Operational
CS - Visma Website / Webshop   Operational
CS - Support Panel   Operational
CS - Visma Credit Check   Operational
CS - Visma SMS   Operational
CS - Storegate Backup   Operational
CS - Visma.net InBox   Operational
CS - Common Image Repository   Operational
CS - Visma Storage   Operational
CS - Visma Maventa   Operational
CS - InExchange   Operational
CS - Visma Directe bankkoppeling   Operational
CS - Visma Bizweb   Operational
CS - AccountView.Net   Operational
CS - Visma WebbTid / WebTime   Operational
CS - Notification Center Service   Operational
CS - Visma AutoInvoice eEkonomi/Administration   Operational
CS - Visma Integratie Service NL   ? Operational
Visma Fivaldi Operational
Visma Fivaldi   Operational
Service Portal   Operational
e-conomic Operational
e-conomic REST API   Operational
e-conomic web application   Operational
e-conomic SOAP API   Operational
e-conomic deployments   Operational
Visma Netvisor Operational
Visma Netvisor   Operational
Visma Netvisor Integration   Operational
Visma Welfare Operational
Visma Flyt Sampro   Operational
Visma Flyt PPT   Operational
Visma Flyt BVV   Operational
Visma Flyt Omsorg   Operational
Visma Flyt Sikker Sak   Operational
Visma Flyt Skole   Operational
Visma Movenium / Visma Entry   Operational
Tripletex Operational
Tripletex   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018
Completed - The scheduled maintenance is completed.
Dec 16, 00:44 CET
In progress - The scheduled maintenance is currently in progress.
Dec 15, 20:48 CET
Scheduled - We will be undergoing scheduled maintenance from Saturday 15h of December, 2000 CET until Sunday 16th of December, 0500 CET.
Dec 14, 10:56 CET
Dec 15, 2018
Completed - The scheduled maintenance is completed.
Dec 15, 22:26 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 20:00 CET
Scheduled - We will be undergoing scheduled maintenance during 15.12.2018/ 20:00 CET.
Dec 15, 19:56 CET
Dec 14, 2018
Resolved - This incident has been resolved.
Dec 14, 15:01 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 14, 14:31 CET
Identified - The issue has been identified, being related to provisioning of new resources. We are currently working on remediation.
Dec 14, 14:21 CET
Investigating - We are currently investigating an issue with Visma.net Payroll & Employee Management which impacts some, but not all, functionality.

More information will be provided shortly.
Dec 14, 13:42 CET
Dec 13, 2018
Completed - The scheduled maintenance is completed.
Dec 13, 06:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:15 CET
Scheduled - We will be undergoing scheduled maintenance during 2018-12-13 06:15 - 06:45.
Dec 13, 06:11 CET
Dec 12, 2018
Resolved - The issue is now resolved and all statuses are updated.
Dec 12, 15:35 CET
Identified - We are missing Nordea status updates for some outgoing payments from 19.11.2018 and 30.11.2018. We have identified the problem and plan to fix this during Wednesday 12.12.2018. This issue only affects some Nordea customers in Norway.
Dec 10, 11:43 CET
Dec 11, 2018
Completed - The scheduled maintenance has been completed.
Dec 11, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 CET
Scheduled - Visma Online will be undergoing scheduled maintenance during Tuesday 11th of Dec from 22:00 to 23:00. During that time we expect some downtime. This will affect all Visma Online Services.
Dec 10, 12:07 CET
Completed - The scheduled maintenance has been completed.
Dec 11, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:30 CET
Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 11:30 CET
Scheduled - We will be undergoing scheduled maintenance during December 11. Starting 17:00, Visma.net Payslip will accept new payslips from payroll systems as before, but processing will take longer than usual. The service will work as usual for end users checking their payslip from web or mobile. After a short downtime 22:30, new payslips imported during the evening will be processed.
Dec 10, 11:27 CET
Dec 10, 2018
Completed - The scheduled maintenance has been completed.
Dec 10, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:30 CET
Scheduled - Tripletex is upgraded at 01:30. The service will be unavailable for a few minutes. New login is required. We apologize for the disturbance.
Dec 10, 00:10 CET
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - This incident has been resolved.
Dec 6, 19:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 15:57 CET
Identified - It is currently now possible to sign in to Visma Online. If you want to access Visma eAccounting you can use the direct link https://eaccounting.vismaonline.com.
Dec 6, 15:51 CET
Investigating - We are currently investigating a service disruption in Visma Online. We will provide more information shortly.
Dec 6, 15:46 CET
Resolved - The issue is now resolved and the service is up and running as normal.
Dec 6, 14:40 CET
Identified - We have a partial outage in our notification service, resulting in some of our mobile apps not being able to receive push notifications.

We have identified the cause of the incident and are currently verifying the solution for this error.
Dec 4, 16:05 CET
Resolved - This incident has been resolved.
Dec 6, 10:21 CET
Update - We have increased the server capacity for Min Sida (Visma Spcs) and are now monitoring to verify that the servers are working properly.
Dec 6, 07:04 CET
Identified - A temporary page (Min Sida) has been published which has reduced the load time. We are working to solve the root cause of the problem.
Dec 5, 10:49 CET
Update - The team is still investigating this issue.
Dec 3, 17:27 CET
Update - The team is still investigating this issue.
Dec 3, 13:44 CET
Investigating - At the moment there is long response time on My Page (Min Sida in the OnPrem Solutions). We are working on the issue.
Dec 3, 08:55 CET
Dec 5, 2018
Resolved - Traffic in PEPPOL seems to be flowing smoothly, so no delays are expected as of now.
Dec 5, 13:00 CET
Monitoring - Due to large infrastructural changes ongoing in the PEPPOL network, Visma.net AutoInvoice is seeing issues in delivering invoices to certain access points. The problematic invoices are being kept on hold and retried by AutoInvoice periodically until the send is successful, so no additional actions are needed by Visma.net AutoInvoice customers.
Dec 1, 07:08 CET
Completed - The scheduled maintenance has been completed.
Dec 5, 01:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:30 CET
Scheduled - We will be undergoing scheduled maintenance during 4.12.2018, 22:30 - 5.12.2018-01:30.
Dec 4, 14:54 CET
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:30 CET
Scheduled - We will be undergoing scheduled maintenance during 2018-12-04 22:30-23:30. Visma.net Absence will be upgraded to 1.38 version
Dec 4, 12:02 CET
Completed - The scheduled maintenance has been completed.
Dec 4, 02:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 01:30 CET
Scheduled - Tripletex is upgraded at 01:30. The service will be unavailable for a few minutes. New login is required. We apologize for the disturbance.
Dec 4, 00:10 CET
Dec 3, 2018
Resolved - Sorry for a late update on this incident. This will not be resolved with any releases. If you experience this issue, please clear your browser cache.
Dec 3, 12:00 CET
Update - We have been working on this issue during the day. Currently we have to resolution other than to clear the browser cache. We will give a new update on this monday morning at 10.00 CET.
Dec 2, 16:38 CET
Update - We are getting reports that this issue is working better now. However there are still some problems remaining we are still working on these.
Dec 2, 10:06 CET
Update - We are continuing to work on a fix for this issue.
Dec 2, 10:04 CET
Update - This is still an issue, resolution will take quite some time, we will report next status on this Dec 2 at 10.00 CET. In the meanwhile please use and alternative browser.
Dec 1, 13:27 CET
Identified - We are still working on a solution for this issue.
Dec 1, 10:18 CET
Update - We deploying a new version that we hope will solve the issue
Dec 1, 08:56 CET
Update - We are still investigating the issue. If you do not have the option of using a different browser, then try to clear the cache.
Dec 1, 08:16 CET
Investigating - We are currently investigating a service disruption in Visma Online. Using Firefox it's currently problems accessing service selector after logging in. Please use and alternative browser for example Google Chrome.
Dec 1, 07:46 CET
Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 20:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 CET
Scheduled - We will be undergoing scheduled maintenance during 02.12.2018 18:00 - 20:00 CET
Dec 2, 15:39 CET
Resolved - We will set this issue to Resolved, we haven´t received any reports or problems for customers using Internet Explorer as browser during the day. In our monitoring systems we see that we have many customers using Internet Explorer. So this issues only seems to occur for internal user in Visma due to some security settings that we will look into tomorrow morning.
Dec 2, 19:06 CET
Monitoring - We have done troubleshooting and testing regarding problems accessing Visma eAccounting when using Internet Explorer. We have now identified that the problem only occurs on internal user in Visma due to some security settings. No customers have reported problems during the day. We will continue to monitor this issues throughout the evening.
Dec 2, 15:25 CET
Investigating - We are getting report on problems accessing Visma eAccounting using Internet Explorer. We will provide an update monday morning av 09.00 CET.

Workarounds:
1. Use a different browser
2. Highlight the link in the browser and press enter.
3. Navigate directly to eaccounting.vismaonline.com
Dec 2, 13:42 CET