Update - The Scan provider has informed us that all of the files have now been resent. The files should be coming into our service during this afternoon.
We will be performing final checks to confirm everything is ok.
There will be an update when we have confirmed all files are resent to customers successfully
Oct 16, 15:00 CEST
Update - Current status: The resending of remaining 2/3 of corrupt files is scheduled for today. Another update on the status in the afternoon.
Oct 16, 10:35 CEST
Update - The resending of fixed files started yesterday, by sending of about 1/3 of previously broken files. The process will continue at least today, possibly longer.

New updates to be posted when new information is available, or latest tomorrow.
Oct 15, 09:11 CEST
Update - Rescanning was worked on during the weekend, but apart from a test batch of 100 files, it was not possible to be done during the weekend. The test batch was anyhow successful, so the updated target is to get the rescans completed today.
Oct 14, 12:13 CEST
Update - Due to problems in the rescanning process, the delivery of rescanned invoices has further delayed. The current goal is to get the rescans done during the weekend.

Another update will follow latest on Monday morning.
Oct 11, 15:51 CEST
Update - A small part of the corrupted invoices has now been rescanned, but the majority of the rescanning is still work in progress. Another update tomorrow.
Oct 9, 21:03 CEST
Update - Due to an unexpected delay, the resend did not happen yesterday.

I will post an update when the resend has been confirmed to have happened.
Oct 9, 08:28 CEST
Update - Update: All ERPs have been contacted about the corrupt PDFs and new files will be sent tomorrow for the ones who have requested rescanning.
Oct 7, 20:03 CEST
Update - Resending of the previously delivered corrupt PDF files will be delayed until after the weekend.
Oct 4, 16:05 CEST
Update - Fixing of the erroneous files is still in progress, but the goal is to get them resent still during business hours today.
Oct 4, 12:45 CEST
Update - Problem causing invalid PDF generation has been fixed and importing of new files has again started.

Resending of the previously sent invalid PDFs will happen tomorrow, we will give another update then.
Oct 3, 19:24 CEST
Update - A fix for the problem is still under construction and scan processing is paused.

After the problem is fixed the plan is to send new corrected files for the previously delivered invalid PDFs.
Oct 3, 14:34 CEST
Identified - The problem has started yesterday (Oct 2) afternoon and has affected at least 25% of the scan PDFs received from Cogidocs since that.

Delivery of new scan files from Cogidocs has been paused until the problem is resolved.
Oct 3, 11:36 CEST
Investigating - An issue with the invoice PDF files coming through our main scan provider (Cogidocs) has been identified and is under investigation. Most PDF files coming in are either blank or corrupt and unable to be opened.

We will give updates about the problem and possible resolution after more information is available.
Oct 3, 10:39 CEST
Visma.net ERP Operational
Visma.net Financials Operational
Visma.net Logistics Operational
Visma.net Project Accounting Operational
Visma.net ERP API Operational
Visma eAccounting / Visma eEkonomi / ePasseli Operational
Visma eAccounting Operational
Visma eAccounting Payslip / Visma eEkonomi Lönebesked Operational
Visma eAccounting Time / Visma eEkonomi Tid Operational
Visma eTax & Annual Report / Deklaration & Årsredovisning Operational
Visma eAccounting External API Operational
Visma Credit Check Operational
Payroll & HRM Operational
Visma.net Absence Operational
Visma.net Employee Management Operational
Visma.net Payslip Operational
Visma.net Payroll Operational
Visma.net Time Operational
Visma Enterprise BI Operational
Visma Payroll FI Operational
Visma.net Expense Operational
Visma EasyCruit Operational
Visma.net Roster Operational
Visma.net PayrollGO Operational
Visma.net PayrollSignUp Operational
Visma Advisor / Visma Byrå Operational
Visma Advisor Operational
Visma Advisor Period & Year Operational
Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt Operational
Visma Boardroom Operational
Visma Descartes Operational
Visma Mobile Apps Operational
Visma Attach Operational
Visma Scanner Operational
Visma Employee Operational
Visma Manager Operational
Visma Cloud Platform Operational
Visma.net ODP Operational
CP - Visma Online Operational
CP - Visma Connect Operational
CP - Integration Platform Operational
CP - Master Data Management - MDM Operational
CP - Visma Licensing Service - VLS Operational
CP - Visma Common SMS Operational
CP - Message Router Operational
CP - Visma.net Store Operational
Visma Provisioning Gateway - PG2 Operational
Transaction Data Broker Operational
CP - Common Landing Page Operational
Visma Provisioning Gateway - PG3 Operational
Visma Developer Portal Operational
Visma Transaction Storage Operational
Common Services Degraded Performance
CS - Visma.net Approval Operational
CS - Visma AutoCollect Operational
CS - Visma.net AutoInvoice Degraded Performance
CS - Visma.net AutoPay Operational
CS - Visma.net AutoReport Operational
CS - Visma.net Insights Operational
CS - Visma Lön Anställd Operational
CS - Visma WebInvoice / Visma Webfaktura Operational
CS - Visma Website / Webshop Operational
Visma Help Centre Operational
CS - Visma Credit Check Operational
CS - Visma SMS Operational
CS - Storegate Backup Operational
CS - Visma.net InBox Operational
CS - Common Image Repository Operational
CS - Visma Document Storage Operational
CS - Visma Maventa Operational
CS - InExchange Operational
CS - Visma Directe bankkoppeling Operational
CS - Visma Bizweb Operational
CS - AccountView.Net Operational
CS - Visma WebbTid / WebTime Operational
CS - Notification Service Operational
CS - Visma AutoInvoice eEkonomi/Administration Operational
CS - Visma Integratie Service NL ? Operational
Visma Webbfakturering SE Operational
Visma SmartScan Operational
Visma Fivaldi Operational
Visma Fivaldi Operational
Service Portal Operational
e-conomic Operational
e-conomic REST API Operational
e-conomic web application Operational
e-conomic SOAP API Operational
e-conomic deployments Operational
Visma Welfare & School Operational
Visma Flyt Sampro Operational
Visma Flyt PPT Operational
Visma Flyt BVV Operational
Visma Flyt Omsorg Operational
Visma Flyt Sikker Sak Operational
Visma Flyt Skole Operational
Visma Flyt Barnehage Operational
Visma Severa / Visma Project Management Operational
Visma Severa / Visma Project Management Operational
Visma Netvisor Operational
Visma Netvisor Operational
Visma Netvisor Integration Operational
Visma Movenium / Visma Entry Operational
Tripletex Operational
Tripletex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Visma eAccounting is planning for scheduled maintenance from 01:00 to 05:00. We expect most users to be able to use Visma eAccounting during maintenance. Messages to and from eAccounting (e.g. in and outgoing payments, sent e-mails/e-invoices, In-app store purchases etc.) during the scheduled maintenance will be processed immediately after the maintenance window.
Posted on Oct 15, 13:33 CEST
Scheduled maintenance for Visma SMS Oct 17, 08:14-11:14 CEST
Our infrastructure provider will perform a major upgrade during this time and the service will be offline.
Posted on Oct 14, 08:14 CEST
Visma eAccounting is planning for scheduled maintenance from 01:00 to 05:00. We expect most users to be able to use Visma eAccounting during maintenance. Messages to and from eAccounting (e.g. in and outgoing payments, sent e-mails/e-invoices, In-app store purchases etc.) during the scheduled maintenance will be processed immediately after the maintenance window.
Posted on Oct 15, 16:36 CEST
We will be undergoing scheduled maintenance during 25-10-2019 01:00-02:00. We will perform Infrastructure upgrades, we expect a small downtime while AWS RDS DB nodes are restarting.
Signin with Visma Net, Visma Online, Visma Severa, Visma Community, e-conomic and others might be affected.
Posted on Oct 11, 12:06 CEST
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 05:19 CEST
Scheduled - Visma eAccounting is planning for scheduled maintenance from 01:00 to 05:00. We expect most users to be able to use Visma eAccounting during maintenance. Messages to and from eAccounting (e.g. in and outgoing payments, sent e-mails/e-invoices, In-app store purchases etc.) during the scheduled maintenance will be processed immediately after the maintenance window.
Oct 11, 12:50 CEST
Completed - The scheduled maintenance has been completed.
Oct 16, 00:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:30 CEST
Scheduled - We will be undergoing scheduled maintenance during 22:30-23:30.
Oct 15, 10:48 CEST
Oct 15, 2019
Postmortem - Read details
Oct 16, 07:40 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
We will continue monitoring during the day.
Oct 15, 11:02 CEST
Investigating - We are currently investigating a service disruption in Visma.net ERP. Some of API calls are failing. We will provide more information shortly.
Oct 15, 10:19 CEST
Completed - The scheduled maintenance has been completed.
Oct 15, 05:18 CEST
Scheduled - Visma eAccounting is planning for scheduled maintenance from 01:00 to 05:00. We expect most users to be able to use Visma eAccounting during maintenance. Messages to and from eAccounting (e.g. in and outgoing payments, sent e-mails/e-invoices, In-app store purchases etc.) during the scheduled maintenance will be processed immediately after the maintenance window.
Oct 11, 12:47 CEST
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:30 CEST
Scheduled - Tripletex is upgraded at 01:30. The service will be unavailable for a few minutes. New login is required. We apologize for the disturbance.
Oct 15, 00:12 CEST
Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 05:19 CEST
Scheduled - Visma eAccounting is planning for scheduled maintenance from 01:00 to 05:00. We expect most users to be able to use Visma eAccounting during maintenance. Messages to and from eAccounting (e.g. in and outgoing payments, sent e-mails/e-invoices, In-app store purchases etc.) during the scheduled maintenance will be processed immediately after the maintenance window.
Oct 11, 09:29 CEST
Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 00:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:40 CEST
Scheduled - We will be undergoing scheduled maintenance during 12 October, 21:40 - 00:40.
Oct 12, 21:33 CEST
Oct 12, 2019
Resolved - Invoice states up to date in all places.
Oct 12, 11:41 CEST
Monitoring - Good news, all invoices sent to netbank have been delivered to the end customers. There is still some lag in updating the states of the invoices on AutoInvoice side from PENDING to DELIVERED, this will get done during the day.

Final update to follow when the invoice states are also fully updated on AutoInvoice side.
Oct 11, 09:12 CEST
Update - Unfortunately actions taken has not resolved the problem and the delay continues. The issue is being addressed with highest priority.

New update will follow when more information is available, latest tomorrow.
Oct 10, 15:21 CEST
Update - Added clarification that this affects only the Norwegian b2c invoices.
Oct 10, 07:10 CEST
Identified - There is a small delay in the processing times of invoices delivered to consumers into netbank. Based on communication the delay will be fully reached within today. Another update to follow then.
Oct 10, 06:48 CEST
Oct 8, 2019
Resolved - Everything seems to be working as normal in Visma Mitt Lönebesked.
Oct 8, 21:00 CEST
Monitoring - Visma Mitt Lönebesked seems to be up and running as before. We'll monitor for a while to see that everything is working as it should.
Oct 8, 20:17 CEST
Identified - An issue in the production infrastructure was found when processing a release in Visma Mitt Lönebesked. It is down for short moment, but is on the way up to normal functionality.
Oct 8, 19:05 CEST
Resolved - This incident has been resolved.
Oct 8, 14:01 CEST
Identified - We have identified the cause of the problem and we are working with a fix. We expect to have the fix ready before the end of tomorrow.
Oct 7, 15:31 CEST
Investigating - We are currently investigating a problem where a few users are unable to access Visma.net AutoPay web pages.
(Most users don't have any problem).
Oct 7, 11:10 CEST
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:30 CEST
Scheduled - Tripletex is upgraded at 01:30. The service will be unavailable for a few minutes. New login is required. We apologize for the disturbance.
Oct 8, 00:14 CEST
Oct 7, 2019
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 07.10.2019 from 21:00 until 23:00 on Visma Flyt Skole
Oct 7, 14:13 CEST
Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 06-10-2019 01:00-02:00 in which we will perform a database upgrade.
Oct 1, 14:14 CEST
Oct 5, 2019
Resolved - We do not see any errors anymore and response times are down to normal levels (and have been so since failing service was restarted).
We are sorry for the problems this caused and we hope both you and our services will have a nice weekend!
Oct 5, 11:04 CEST
Monitoring - A failing service has been restarted and it seems we are back on track again. We keep monitoring this.
Oct 5, 10:36 CEST
Investigating - We are currently experiencing some problems logging into eAccounting. It might help to use eaccounting.vismaonline.com to login.
Oct 5, 10:22 CEST
Oct 4, 2019
Completed - The scheduled maintenance has been completed.
Oct 4, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 04.10.2019 21:00 CET- 23:00 CET
Oct 4, 12:15 CEST
Completed - The scheduled maintenance has been completed.
Oct 4, 00:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 00:02 CEST
Scheduled - We will be undergoing scheduled maintenance from Thursday 4th of October, 0000 CEST until Thursday 4th of October, 0100 CEST. We apologize for the inconvenience.
Oct 3, 11:34 CEST
Oct 3, 2019
Completed - The scheduled maintenance has been completed.
Oct 3, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 03.10.2019 21:00 - 23:00 CET
Oct 3, 12:06 CEST
Completed - The scheduled maintenance has been completed.
Oct 3, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 02:30 CEST
Scheduled - Tripletex is upgraded at 01:30. The service will be unavailable for a few minutes. New login is required. We apologize for the disturbance.
Oct 3, 00:12 CEST