Identified - We have identified the cause of the incident and are currently working on finding a solution for this.
Nov 15, 17:37 CET
Update - We are continuing to investigate this issue.
Nov 15, 12:11 CET
Investigating - We have an partial outage in our notification service, resulting in some of our mobile apps not being able to receive push notifications. It also results in difficulties when sending payslips to Mitt Lönebesked and to the app Min Lön
Nov 15, 09:52 CET
Update - We are continuing to investigate this issue.
Nov 15, 15:53 CET
Investigating - A problem has been identified where since yesterday the Maventa/Visma.net AutoInvoice invoice scan provider in Finland is delivering several scan invoices multiple times. Due to this we have had to pause the scan invoice handling until the issue will be resolved.

We are monitoring the issue and will give an update once the scans can be again delivered.
Nov 15, 15:52 CET
Investigating - There are problems with ELMA causing that updates to it are not properly stored, meaning that new registrations/deregistrations to ELMA may not work correctly. We have reported the issue and are monitoring it.

This issue affects all new registrations and deregistrations towards PEPPOL in Norway.
Nov 15, 09:56 CET
Identified - We have a problem with the upload of salary files on our web pages. This problem only affects Norway and the ones doing manual upload into Visma.net AutoPay (eg.Huldt & Lillevik users). The problem is identified and we are working on a fix. We will release this fix Tuesday 20.11.2018 in the evening.
Nov 14, 08:44 CET
Visma.net ERP Operational
Visma.net Financials   Operational
Visma.net Logistics   Operational
Visma.net Project Accounting   Operational
Visma.net ERP API   Operational
Visma eAccounting / Visma eEkonomi / ePasseli Operational
Visma eAccounting   Operational
Visma eAccounting Payslip / Visma eEkonomi Lönebesked   Operational
Visma eAccounting Time / Visma eEkonomi Tid   Operational
Visma eTax & Annual Report / Deklaration & Årsredovisning   Operational
Visma eAccounting External API   Operational
Visma Credit Check   Operational
Payroll & HRM Operational
Visma.net Absence   Operational
Visma.net Employee Management   Operational
Visma.net Payslip   Operational
Visma.net Payroll   Operational
Visma.net Time   Operational
Visma Enterprise BI   Operational
Visma Payroll FI   Operational
Visma.net Expense   Operational
Visma EasyCruit   Operational
Visma.net Roster   Operational
Visma Advisor / Visma Byrå Operational
Visma Advisor   Operational
Visma Advisor Period & Year   Operational
Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt   Operational
Visma Boardroom   Operational
Visma Mobile Apps Partial Outage
Visma Attach   Operational
Visma Scanner   Partial Outage
Visma Employee   Partial Outage
Visma Manager   Partial Outage
Visma Cloud Platform Operational
CP - Visma.net Platform   Operational
CP - Visma Online   Operational
CP - Visma Connect   Operational
CP - Integration Platform   Operational
CP - Master Data Management - MDM   Operational
CP - Visma Licensing Service - VLS   Operational
CP - Visma Common SMS   Operational
CP - Message Router   Operational
CP - Visma.net Store   Operational
CP - Visma Provisioning Gateway - PG2   Operational
Common Services Partial Outage
CS - Visma.net Approval   Operational
CS - Visma AutoCollect   Operational
CS - Visma.net AutoInvoice   Degraded Performance
CS - Visma.net AutoPay   Operational
CS - Visma.net AutoReport   Operational
CS - Visma.net Cost Request   Operational
CS - Visma.net Insights   Operational
CS - Visma Severa   Operational
CS - Visma Lön Anställd   Partial Outage
CS - Visma WebInvoice / Visma Webfaktura   ? Operational
CS - Visma Website / Webshop   Operational
CS - Support Panel   Operational
CS - Visma Credit Check   Operational
CS - Visma SMS   Operational
CS - Storegate Backup   Operational
CS - Visma.net InBox   Operational
CS - Common Image Repository   Operational
CS - Visma Storage   Operational
CS - Visma Maventa   Operational
CS - InExchange   Operational
CS - Visma Directe bankkoppeling   Operational
CS - Visma Bizweb   Operational
CS - AccountView.Net   Operational
CS - Visma WebbTid / WebTime   Operational
CS - Notification Center Service   Operational
CS - Visma AutoInvoice eEkonomi/Administration   Operational
Visma Fivaldi Operational
Visma Fivaldi   Operational
Service Portal   Operational
e-conomic Operational
e-conomic REST API   Operational
e-conomic web application   Operational
e-conomic SOAP API   Operational
e-conomic deployments   Operational
Visma Netvisor Operational
Visma Netvisor   Operational
Visma Netvisor Integration   Operational
Visma Welfare Operational
Visma Flyt Sampro   Operational
Visma Flyt PPT   Operational
Visma Flyt BVV   Operational
Visma Flyt Omsorg   Operational
Visma Flyt Sikker Sak   Operational
Visma Flyt Skole   Operational
Tripletex   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure maintenance Nov 21, 01:00-04:00 CET
During this time all services will be unavailable due to infrastructure maintenance. We apologize for any inconvenience this may cause you.
Posted on Nov 13, 14:20 CET
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018
Resolved - The issue is now resolved and the service is up and running as normal.
Nov 15, 20:54 CET
Investigating - We are currently investigating a service disruption in Visma Connect We will provide more information shortly. Services affected: Visma.net, Visma Online, Community and others.
Nov 15, 20:23 CET
Resolved - This issue is now resolved and everything should work as expected.
Nov 15, 16:45 CET
Update - We are continuing to investigate this issue.
Nov 15, 15:05 CET
Investigating - We have noticed that sites are giving a warning about connection not being safe at the moment. We are working on fixing this as soon as possible.
Nov 15, 14:53 CET
Resolved - This issue appears now to be solved. We will keep monitoring it.
Nov 15, 15:02 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 12:43 CET
Investigating - We have noticed that in some cases when a new Website or Webshop has been created, you can't access the service in edit mode. We have identified the issue and are working on a solution.

The service works as expected for current customers.
Nov 15, 09:23 CET
Nov 14, 2018
Postmortem - Read details
Nov 14, 15:31 CET
Resolved - Monitoring last hour shows normal operations. This incident will be closed.
Nov 14, 15:16 CET
Update - Degraded performance for 15% of our customers in the period from 09.00 - 12.00, was caused by un-normal API integration traffic. The API integration causing the traffic was stopped at 12.00 and root cause are corrected.
Nov 14, 14:15 CET
Monitoring - Monitoring shows all servers behaving normal. We will continue to monitor the servers. New update 15.00 today.
Nov 14, 14:02 CET
Update - Monitoring shows all servers behaving normal. We will continue to monitor the servers. New update 14.00 today.
Nov 14, 12:52 CET
Investigating - We are experience that 15% of our customers have degraded performance. We are working on solving this. We will update status no later that 1400 CET today.
Nov 14, 11:17 CET
Resolved - ELMA registrations are also operating again normally. This means all issues caused by the update should now be resolved.
Nov 14, 13:28 CET
Update - There are still problems with registering and deregistering of participants into ELMA. Visma.net AutoInvoice is following the situation.
Nov 14, 09:19 CET
Monitoring - A production update in ELMA has caused peppol traffic to be stuck between yesterday (November 14) 22:00 until today 9:45. It would seem that a fix has been done and that the traffic is now flowing again, but some delays can be expected.

AutoInvoice is monitoring the situation.
Nov 14, 08:49 CET
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:30 CET
Scheduled - Tripletex oppgraderes kl. 01:30. Tjenesten vil være utilgjengelig i noen minutter. Ny pålogging er påkrevd. Vi beklager forstyrrelsen.
Nov 13, 00:14 CET
Nov 12, 2018

No incidents reported.

Nov 11, 2018
Completed - The scheduled maintenance has been completed.
Nov 11, 03:56 CET
Update - Scheduled maintenance is in progress. We will provide updates as necessary.
Nov 10, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:01 CET
Scheduled - We will be undergoing scheduled maintenance from Saturday 10th of November, 18:00 CET until Sunday 11th of November, 10:00 CET.
Nov 8, 16:23 CET
Nov 10, 2018
Completed - The scheduled maintenance has been completed.
Nov 10, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 CET
Scheduled - We will be undergoing scheduled maintenance on the 10th of November 2018 between 20:00 - 23:30 CET for autopay.visma.net .
Nov 9, 15:05 CET
Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during [Date/Time period]. [Optional: List all collateral services affected] [If a platform service is down, list which ERP/HRM is affected and add for example "in addition to several Common Services/Mobile Apps, etc".]
Nov 9, 12:26 CET
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during 08.11.2018/21:00-23:00
Nov 8, 11:43 CET
Completed - The scheduled maintenance has been completed.
Nov 8, 06:10 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 CET
Scheduled - We will be undergoing scheduled maintenance during on Thursday 8th of November 2018, 05:00 AM GMT. This will cause minor downtime to Visma Severa which means that system cannot be used and integrations will no work during this time
Nov 7, 14:59 CET
Resolved - This incident has been resolved.
Nov 8, 05:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 05:18 CET
Update - We are currently investigating a service disruption in Visma Connect. We will provide more information shortly. At the moment sign in with two-step verification is not working for Visma.net, Visma Online, Sevra and others.
Nov 8, 04:58 CET
Investigating - We are currently investigating a service disruption in Visma Connect. We will provide more information shortly. At the moment sign in with two-step verification is not working for Visma.net, Visma Online, Sevra and others.
Nov 8, 04:57 CET
Resolved - This incident has been resolved.
Nov 8, 04:47 CET
Investigating - We are currently investigating a service disruption in Visma Connect. We will provide more information shortly. At the moment sign in with two-step verification is not working for Visma.net, Visma Online, Sevra and others.
Nov 8, 04:21 CET
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:30 CET
Scheduled - We will be undergoing scheduled maintenance during 2018-11-06 22:30 - 23:30
Nov 6, 14:15 CET
Nov 5, 2018
Resolved - The issue is now resolved and the service is up and running as normal.
Nov 5, 12:09 CET
Identified - Currently Payment and Direct Debit transactions cannot be delivered to Rabobank. We will contact the bank to resolve the problem.
Nov 5, 10:37 CET
Investigating - We are currently investigating a service disruption in Visma Directe Bankkoppeling. We will provide more information shortly.
Nov 5, 10:35 CET
Nov 4, 2018
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 CET
Scheduled - We will be undergoing scheduled maintenance during on Saturday 4th of November 2018, 00:00-02:00 AM GMT. This will cause minor downtime to Visma Severa which means that system cannot be used and integrations will no work during this time
Oct 30, 11:29 CET
Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - Late yesterday we have received and processed also account statements for 31.10.2018.
Nov 2, 07:46 CET
Identified - We have received and processed all account statements for 30.10.2018. We are still awaiting the files for 31.10.2018.
Nov 1, 12:02 CET
Update - We have received another file from Handelsbanken Sweden, but unfortunately, also this file contains some errors. Handelsbanken is looking into the problem and will send us a new file as soon as they have this ready.
Oct 31, 16:39 CET
Investigating - We have not been able to process accountstatements from Handelsbanken Sweden due to an error in the statements received. We are awaiting new and corrected files from Handelsbanken Sweden. We are missing files from both 30.10.2018 and 31.10.2018.
Oct 31, 09:53 CET