All Systems Operational
Visma.net ERP Operational
Visma.net Financials Operational
Visma.net Logistics Operational
Visma.net Project Accounting Operational
Visma.net ERP API Operational
Visma eAccounting / Visma eEkonomi / ePasseli Operational
Visma eAccounting Operational
Visma eAccounting Payslip / Visma eEkonomi Lönebesked Operational
Visma eAccounting Time / Visma eEkonomi Tid Operational
Visma eTax & Annual Report / Deklaration & Årsredovisning Operational
Visma eAccounting External API Operational
Visma Credit Check Operational
Payroll & HRM Operational
Visma.net Absence Operational
Visma.net Employee Management Operational
Visma.net Payslip Operational
Visma.net Payroll Operational
Visma.net Time Operational
Visma Enterprise BI Operational
Visma Payroll FI Operational
Visma.net Expense Operational
Visma EasyCruit Operational
Visma.net Roster Operational
Visma.net PayrollGO Operational
Visma.net PayrollSignUp Operational
Visma Advisor / Visma Byrå Operational
Visma Advisor Operational
Visma Advisor Period & Year Operational
Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt Operational
Visma Boardroom Operational
Visma Descartes Operational
Visma Mobile Apps Operational
Visma Attach Operational
Visma Scanner Operational
Visma Employee Operational
Visma Manager Operational
Visma Cloud Platform Operational
Visma.net ODP Operational
CP - Visma Online Operational
CP - Visma Connect Operational
CP - Integration Platform Operational
CP - Master Data Management - MDM Operational
CP - Visma Licensing Service - VLS Operational
CP - Visma Common SMS Operational
CP - Message Router Operational
CP - Visma.net Store Operational
Visma Provisioning Gateway - PG2 Operational
Transaction Data Broker Operational
CP - Common Landing Page Operational
Visma Provisioning Gateway - PG3 Operational
Visma Developer Portal Operational
Visma Transaction Storage Operational
Common Services Operational
CS - Visma.net Approval Operational
CS - Visma AutoCollect Operational
CS - Visma.net AutoInvoice Operational
CS - Visma.net AutoPay Operational
CS - Visma.net AutoReport Operational
CS - Visma.net Insights Operational
CS - Visma Lön Anställd Operational
CS - Visma WebInvoice / Visma Webfaktura Operational
CS - Visma Website / Webshop Operational
Visma Help Centre Operational
CS - Visma Credit Check Operational
CS - Visma SMS Operational
CS - Storegate Backup Operational
CS - Visma.net InBox Operational
CS - Common Image Repository Operational
CS - Visma Document Storage Operational
CS - Visma Maventa Operational
CS - InExchange Operational
CS - Visma Directe bankkoppeling Operational
CS - Visma Bizweb Operational
CS - AccountView.Net Operational
CS - Visma WebbTid / WebTime Operational
CS - Notification Service Operational
CS - Visma AutoInvoice eEkonomi/Administration Operational
CS - Visma Integratie Service NL ? Operational
Visma Webbfakturering SE Operational
Visma SmartScan Operational
Visma Fivaldi Operational
Visma Fivaldi Operational
Service Portal Operational
e-conomic Operational
e-conomic REST API Operational
e-conomic web application Operational
e-conomic SOAP API Operational
e-conomic deployments Operational
Visma Welfare & School Operational
Visma Flyt Sampro Operational
Visma Flyt PPT Operational
Visma Flyt BVV Operational
Visma Flyt Omsorg Operational
Visma Flyt Sikker Sak Operational
Visma Flyt Skole Operational
Visma Flyt Barnehage Operational
Visma Severa / Visma Project Management Operational
Visma Severa / Visma Project Management Operational
Visma Netvisor Operational
Visma Netvisor Operational
Visma Netvisor Integration Operational
Visma Movenium / Visma Entry Operational
Tripletex Operational
Tripletex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 02:26 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:56 CEST
Scheduled - Mater test of AWS migration
Sep 15, 01:55 CEST
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - We have been monitoring during the day. and the service has been running normal.
We will continue investigations during next days and will add a postmortem with our findings.
Sep 13, 17:04 CEST
Update - We are continuing to monitor for any further issues.
Sep 13, 08:43 CEST
Monitoring - Sign in is working as expected
We keep monitoring to make sure the system is stable
Sep 13, 07:59 CEST
Update - We are continuing to investigate the issue.
Sep 13, 07:36 CEST
Update - We are continuing to investigate this issue.
Sep 13, 06:31 CEST
Investigating - We are currently investigating a service disruption in Visma Connect. We will provide more information shortly. Other services are also affected.
Sep 13, 06:26 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 13, 11:02 CEST
Monitoring - The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Sep 13, 10:31 CEST
Investigating - We are currently investigating a service disruption in Visma eAcconting. Some users can have problems to log in, and the service can be a bit slower than usual.
Sep 13, 10:22 CEST
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:01 CEST
Scheduled - We will be undergoing scheduled maintenance during 12.09.2019 21:00 - 23:00
Sep 12, 12:47 CEST
Resolved - The service is up and running as normal. We have replaced the memory cache component that we have identified as the root cause. It is not clear yet why the memory cache component, which has been in production for years, suddenly failed repeatedly today and we will continue investigations.

We will publish our findings as postmortem linked to this incident during next days.

We are very sorry for the incidents during the day.
Sep 12, 20:50 CEST
Monitoring - We have deployed an improved solution and keep on monitoring.
Sign in is working as expected.
Sep 12, 19:49 CEST
Update - We have deployed an improved solution and keep on monitoring.
Sign in is working as expected.
Sep 12, 19:49 CEST
Investigating - Sign in is not working at the moment.
We are investigating the issue.

Affected are users from: Visma.net, Visma Online, Severa and others
Sep 12, 19:15 CEST
Monitoring - The new version has been deployed and we are monitoring.
Sep 12, 16:58 CEST
Identified - We are deploying another version where we have another solution in place in order to avoid the memory issues .
We will update and inform about our findings in the same incident.
Sep 12, 16:23 CEST
Update - We are continuing to monitor for any further issues.
Sep 12, 16:20 CEST
Update - We are continuing to monitor for any further issues.
Sep 12, 16:16 CEST
Monitoring - Sign in is working as expected since last update.
We keep the incident open and keep monitoring until we have found the root cause regarding the memory issue.
Sep 12, 14:48 CEST
Update - The system is not stabilized yet and we are continuing to investigate the issue.
Sign in is working at the moment, but it might have periods of degraded performance or loading issues.
Sep 12, 12:42 CEST
Update - We are continuing to investigate the problem.
Sep 12, 12:20 CEST
Investigating - Sign in is not working at the moment.
We are working on finding a solution to fix it.

Affected users: Visma.net, Visma Online, Visma Severa and others
Sep 12, 11:57 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 12, 15:28 CEST
Investigating - We are currently investigating a slowness in the sign-in process of Visma.net Platform (ODP).
Users with access to multiple companies might experience performance issues on login. We will provide more information shortly.
Sep 12, 10:44 CEST
Resolved - Sign in is working as expected.
The issue was related to the memory of our underlying hardware.
Sep 12, 09:57 CEST
Update - We are continuing to monitor for any further issues.
Sep 12, 09:48 CEST
Monitoring - We are monitoring to make sure the system is stable.
Sign in works as expected.
Sep 12, 09:39 CEST
Update - We are continuing to investigate this issue.
Sep 12, 09:14 CEST
Update - We are continuing to investigate this issue.
Sep 12, 09:13 CEST
Update - We are continuing to investigate this issue.
Sep 12, 08:43 CEST
Update - We are continuing to investigate this issue.
Sep 12, 08:08 CEST
Investigating - We are currently investigating sign in issues. We will provide more information shortly.

Affected are users from Visma.net, Visma Online, Severa and others
Sep 12, 08:06 CEST
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 11, 12:07 CEST
Resolved - The incident is now resolved, and the service is up and running as normal.
Sep 11, 16:06 CEST
Update - We are continuing to monitor for any further issues.
Sep 11, 15:05 CEST
Monitoring - The fix is implemented and we are monitoring the result. We will update again if needed.
Sep 11, 14:45 CEST
Update - We are working on a possible fix right now, and we can already see improvements. We will provide more information shortly.
Sep 11, 14:41 CEST
Update - We are continuing to work on a fix for this issue, together with our service provider. We will give you the next update when we have more information.
Sep 11, 13:03 CEST
Update - We are in contact with our service provider in order to get closer to solving the issue. All available resources are currently working with this. Sorry for the problem this may cause you.
Sep 11, 11:57 CEST
Update - We are continuing to work on a fix that will solve the problem.
Sep 11, 11:16 CEST
Update - We are still working on a fix, to get the service back to normal again.
Sep 11, 10:29 CEST
Identified - We have identified the problem and are currently working on a solution, we are sorry for the inconvenience.
Sep 11, 09:54 CEST
Investigating - We are currently investigating a service disruption in Visma eAccounting. Some customers might experience a problem when logging in. And for some, it can be a bit slower than usual. We are working on solving the issue.
Sep 11, 09:44 CEST
Resolved - Sign in is working as expected.
Sep 11, 15:30 CEST
Monitoring - Sign in is working normal and we keep monitoring.
Sep 11, 15:08 CEST
Investigating - We are currently investigating sign in issues . We will provide more information shortly.

Affected are users from Visma.net, Visma Online, Severa and others
Sep 11, 15:00 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 11, 15:23 CEST
Update - We are continuing to investigate this issue.
Sep 11, 13:05 CEST
Update - We are continuing to work on solving this issue together with our service provided. We are sorry for this inconvenience.
Sep 11, 12:29 CEST
Update - We are continuing to investigate this issue.
Sep 11, 08:55 CEST
Update - We are continuing to investigate this issue.
Sep 11, 08:53 CEST
Investigating - We are currently investigating a slowness in the sign-in process of Visma.net Platform (ODP).
Users with access to multiple companies might experience performance issues on login. We will provide more information shortly.
Sep 11, 08:42 CEST
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 19:10 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 18:58 CEST
Update - Issue is still under investigation. Customers might experience issues with: auto generated appendices, imports, reset of company/period and report generation.
Sep 9, 18:34 CEST
Update - Issue is still under investigation. Customers might experience issues with: auto generated appendices, imports, reset of company/period and report generation.
Sep 9, 17:51 CEST
Update - Issue is still under investigation. Customers might experience issues with: auto generated appendices, imports, reset of company/period and report generation.
Sep 9, 17:18 CEST
Update - We are continuing to investigate this issue. Some customer might experience issues with new imports.
Sep 9, 17:03 CEST
Update - We are continuing to investigate this issue.
Sep 9, 16:49 CEST
Update - We are continuing to investigate this issue.
Sep 9, 16:18 CEST
Investigating - We are currently investigating a service disruption in Advisor Period & Year - Reconciliation. We will provide more information shortly.
Sep 9, 15:40 CEST
Resolved - This incident has now been resolved. Customers can now enter Visma Lön Anställd from Internet Explorer.
Sep 9, 12:54 CEST
Identified - We have identified the cause of the incident in Visma Lön Anställd and are currently working on finding a solution for this.
Sep 9, 12:16 CEST
Investigating - We are currently investigating a service disruption in Visma Lön Anställd. Customers cannot enter the service when working in Internet Explorer. Chrome and other web browsers are still working as normal. We will provide more information shortly.
Sep 9, 12:14 CEST
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 19:33 CEST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 19:08 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 19:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 6, 18:55 CEST
Postmortem - Read details
Sep 12, 15:58 CEST
Resolved - The Broadband lines are now operational again, and our services are available for users.
Sep 6, 11:32 CEST
Update - Our Internet Service Provider continue to work with the issues. The broadband (internet access) issue started this morning and the Internet Service Provider is still working on getting the broadband lines up again. This means that our services are unavailable for you as a user.
Sep 6, 10:58 CEST
Update - Our Internet Service Provider continue to work with the issues.
Sep 6, 10:37 CEST
Update - Our ISP continue to work with the issues.
Sep 6, 10:04 CEST
Identified - We have identified the cause of the incident - our ISP has an outage hence communication between our services is lost. Network team is working on this.
Sep 6, 08:52 CEST
Investigating - We are experience issues in production. Users are not able to log in. Investigating the issues now.
Sep 6, 08:15 CEST
Postmortem - Read details
Sep 12, 16:00 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 6, 11:25 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 10:48 CEST
Update - We have identified the cause of the incident and are currently working on finding a solution for this.
Sep 6, 10:48 CEST
Update - We are continuing to investigate this issue.
Sep 6, 09:20 CEST
Investigating - We are currently investigating a service disruption in Visma.net Payroll. We will provide more information shortly.
Sep 6, 09:05 CEST
Resolved - This incident has been resolved. All modules are now functional.
Sep 6, 11:19 CEST
Update - We are continuing to investigate this issue.
Sep 6, 09:49 CEST
Investigating - We are currently investigating this issue.
Sep 6, 08:21 CEST
Identified - Some Fivaldi modules, such as National Income Register and Marketplace, are not available at the moment due to network errors. We are investigating the issue.
Sep 6, 08:20 CEST
Postmortem - Read details
Sep 6, 09:50 CEST
Resolved - Password with some language specific characters like "ä" , or "ø" are still not accepted in the password when signing in at the moment.

If you encounter wrong credentials, please reset your password to be able to pass this temporary issue.
If you set a new password, avoid language specific characters.

We are closing the incident because the reset of the password has been a workaround since the problem started.

Affected are users from: Visma.net, Visma Online, Severa, Community and others
Sep 6, 09:45 CEST
Update - We have identified that some language specific characters like "ä" , or "ø" are not accepted in the password when signing in at the moment. This is due to a third party component upgrade and is reported to them. The time to solve this is not known.

If you encounter wrong credentials, please reset your password to be able to pass this temporary issue.
If you set a new password, avoid language specific characters.

Sorry for the inconvenience.

Affected are users from: Visma.net, Visma Online, Severa, Community and others
Sep 4, 10:22 CEST
Identified - We have identified that some language specific characters like "ä" , or "ø" are not accepted in the password when signing in at the moment.

If you encounter wrong credentials, please reset your password to be able to pass this temporary issue.
If you set a new password, avoid language specific characters.

Affected are users from: Visma.net, Visma Online, Severa, Community and others
Sep 4, 09:23 CEST
Postmortem - Read details
Sep 12, 15:57 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 6, 05:38 CEST
Update - We have identified the cause of the incident and are currently working on finding a solution for this. Source of the issue is connectivity between Visma Norway Data-centers and Visma.net services hosted in public cloud.
Case is escalated to internet service provider.
Sep 6, 05:15 CEST
Update - We are continuing to investigate this issue.
Sep 6, 03:26 CEST
Investigating - We are currently investigating a service disruption in Visma.net Financials and Visma.net AutoPay. We will provide more information shortly.
Sep 6, 03:12 CEST
Postmortem - Read details
Sep 12, 15:58 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 6, 02:43 CEST
Update - We are continuing to monitor for any further issues.
Sep 6, 02:41 CEST
Update - We are continuing to monitor for any further issues.
Sep 6, 02:39 CEST
Update - We are continuing to monitor for any further issues.
Sep 6, 02:38 CEST
Update - We are continuing to monitor for any further issues.
Sep 6, 02:36 CEST
Update - We are continuing to monitor for any further issues.
Sep 6, 02:32 CEST
Monitoring - The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Sep 6, 02:31 CEST
Investigating - We are currently investigating a service disruption in Visma.net Platform (ODP). We will provide more information shortly.
Sep 6, 02:18 CEST
Completed - The scheduled maintenance has been completed.
Sep 6, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:53 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 10:18 CEST
Sep 5, 2019
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 5, 13:01 CEST
Monitoring - The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Sep 5, 10:54 CEST
Investigating - We are currently investigating a service disruption in Visma WebbTid. Right now it is not possible to access the service. We will provide more information shortly.
Sep 5, 08:28 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 5, 12:38 CEST
Monitoring - Visma Lön Anställd is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Min sida is up and running again. We will keep monitoring to ensure high quality.
Sep 5, 10:53 CEST
Identified - Min Sida in locally installed product works now. We are monitoring this issue.
Visma Lön Anställd works for most customes as well but we are still investigating this issue.
Sep 5, 09:59 CEST
Update - Investigating
We are still investigating a service disruption in Visma Online. You get an error when starting an locally installed product and My Page. It is only My Page that is affected not the product itself. You can continue to work with your software. We will provide more information shortly. Affected softwares are for example:
Visma Administration
Visma Lön
Visma Byråstöd

It is also not possible to access Visma Lön Anställd
Sep 5, 09:11 CEST
Investigating - We are currently investigating a service disruption in Visma Online. You get an error when starting an locally installed product and My Page. It is only My Page that is affected not the product itself. You can continue to work with your software. We will provide more information shortly. Affected softwares are for example:
Visma Administration
Visma Lön
Visma Byråstöd
Sep 5, 07:05 CEST
Completed - The scheduled maintenance has been completed.
Sep 5, 06:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 2019-09-05 at 06:00. There might be some downtime All Visma Online services is affected.
Sep 4, 12:54 CEST
Sep 4, 2019
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 4, 15:41 CEST
Monitoring - We have found the issue with the API. The API run as normal. We will continue to monitor the API traffic.
Sep 4, 09:40 CEST
Investigating - We are currently experiencing instability in our API. Investigation ongoing.
Sep 4, 08:59 CEST
Resolved - The issue is now resolved and the service is up and running as normal.
Sep 4, 05:48 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 05:46 CEST
Identified - We are currently investigating a service disruption in Visma Attach and Integration Platform. We will provide more information shortly.
Sep 4, 05:31 CEST
Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 CEST
Scheduled - We will be undergoing scheduled maintenance during 04-09-2019 01:00-04:00. We will perform Infrastructure upgrades, we don't expect downtime but it is possible to have a maximum to 5 minutes of downtime during this time.
Signin with Visma Net, Visma Online, Visma Severa, Visma Community, e-conomic and others might be affected.
Aug 19, 14:39 CEST
Sep 3, 2019

No incidents reported.

Sep 2, 2019
Resolved - This incident has been resolved.
Sep 2, 12:01 CEST
Update - Slowness issue is now fixed.
Sep 2, 11:03 CEST
Update - There are ongoing issues in database side. We are working to solve this issue, but currently both Severa's are working slowly.
Sep 2, 09:53 CEST
Update - We are continuing to work on a fix for this issue.
Sep 2, 09:52 CEST
Update - We are continuing to work on a fix for this issue.
Sep 2, 09:46 CEST
Update - We are continuing to work on a fix for this issue.
Sep 2, 09:44 CEST
Identified - There are ongoing issues in database side. We are working to solve this issue, but currently both Severa's are working slowly.
Sep 2, 09:19 CEST
Sep 1, 2019

No incidents reported.