The issue is now resolved and the service is up and running as normal.
Posted Oct 16, 2024 - 14:58 CEST
Update
The delayed status updates from Approval have been processed. We will keep monitoring to ensure high quality.
Posted Oct 16, 2024 - 14:36 CEST
Monitoring
The service is up and running again. New status updates are handled normally. Any status updates from connected systems did not arrive between 03:07 CEST and 13:39 CEST. We are looking into the possibility to recover the statuses from Approval.
Posted Oct 16, 2024 - 14:10 CEST
Update
We have identified the cause of the incident and are currently working on finding a solution for this.
Posted Oct 16, 2024 - 13:49 CEST
Investigating
We are currently investigating an issue with Business NXT that is affecting the processing of status updates from some connected services. This issue causes for example missing status updates for approved invoices.
Posted Oct 16, 2024 - 13:41 CEST
This incident affected: Business NXT (Business NXT ERP).