Investigating an issue in Directe Bankkoppeling

Incident Report for Visma Cloud Services

Resolved

The issue is now resolved and the service is up and running as normal.
Posted Jun 07, 2019 - 14:13 CEST

Monitoring

This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Posted Jun 07, 2019 - 11:59 CEST

Update

We have identified that a small subset AccountView customers may experience issues when importing bank transactions and sending in payments. It seems like only customers from one internet provider are affected.
We are currently working on finding a solution.
Posted Jun 07, 2019 - 09:10 CEST

Identified

We have identified an issue that may cause a partial service degredation in Directe Bankkoppeling. AccountView customers may experience issues when importing bank transactions and sending in payments. We are currently implementing a solution.
Posted Jun 06, 2019 - 14:49 CEST

Update

We are continuing to investigate this issue.
Posted Jun 06, 2019 - 12:18 CEST

Investigating

We are currently investigating a partial service degredation in Directe Bankkoppeling. AccountView customers may experience issues when importing bank transactions and sending in payments.
Posted Jun 06, 2019 - 12:17 CEST
This incident affected: Common Services (CS - Visma Directe bankkoppeling).