Investigating an issue in Visma Net related to incoming invoices

Incident Report for Visma Cloud Services

Postmortem

The root cause was a scheduled task in our infrastructure getting stuck on Friday evening 8th May. This resulted in no invoices being delivered from AutoInvoice to Visma Net ERP. 

Monday morning 11th May we started receiving information about this, and after a short investigation we could identify the problem and solve it by manually restarting the scheduler task.

To prevent this from happening in the future we have now changed the configuration to automatically restart if getting stuck. In addition we will create alerts to notify this proactively.

Posted May 12, 2026 - 12:52 CEST

Resolved

The issue is fixed and we see that invoices are received in Visma Net ERP again.
Posted May 11, 2026 - 13:05 CEST

Monitoring

Issue was identified and immediately fixed, we are now monitoring.
Posted May 11, 2026 - 12:22 CEST

Update

We are continuing to investigate this issue.
Posted May 11, 2026 - 12:21 CEST

Investigating

We are currently investigating an issue in Visma Net related to incoming invoices, not all invoices are arriving to Visma Net from AutoInvoice.
Posted May 11, 2026 - 10:32 CEST
This incident affected: Visma Net (Visma Net).