Investigating an issue in accessing Visma Online services

Incident Report for Visma Cloud Services

Resolved

This incident has been resolved.

Posted Jan 21, 2019 - 19:02 CET

Monitoring

Visma Online- My Services is up and running again so it´s possible to login to impacted services. This issue should be solved for all customers now. We will keep monitoring the coming hour to ensure high quality.

Posted Jan 21, 2019 - 18:00 CET

Update

Users of Visma eAccounting can access the service by using this direct link
https://eaccounting.vismaonline.com/

Posted Jan 21, 2019 - 17:44 CET

Update

We are continuing to investigate this issue.

Posted Jan 21, 2019 - 17:39 CET

Investigating

We are currently investigating a service disruption in Visma Online - My Services. We will provide more information shortly. Impact is that users is not able to log in from My Services to Visma eAccounting, Visma Advisor, Visma Website/Webshop, Visma Financial Overview, Visma Periode & Year

Posted Jan 21, 2019 - 17:36 CET

This incident affected: Visma Advisor / Visma Byrå (Visma Advisor, Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt), Visma eAccounting / Visma eEkonomi / ePasseli (Visma eAccounting, Visma eAccounting Payslip / Visma eEkonomi Lönebesked, Visma eEkonomi Deklaration & Årsredovisning/Årsbokslut), Visma Cloud Platform (CP - Visma Online), Visma Lön (CS - Visma Lön Anställd), and Common Services (CS - Visma Website / Webshop).