Investigating an issue in Visma eAccounting

Incident Report for Visma Cloud Services

Resolved

This incident has been resolved.

Posted May 05, 2021 - 18:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2021 - 17:54 CEST

Update

We are currently doing a rollback, this will solve the login problem we are having right now.

Posted May 05, 2021 - 17:29 CEST

Update

We are still experiencing problems, users can right now have problems login into the service.

Posted May 05, 2021 - 17:05 CEST

Update

We are still working on implementing a solution that will fix the problem. We will update again when we have new information.

Posted May 05, 2021 - 15:19 CEST

Update

We are continuing to work on a fix for the issue. We are sorry for the inconvenience this may cause you.

Posted May 05, 2021 - 13:37 CEST

Identified

We identified the problem and are working to implement a fix that will solve the issue. We will give you the next update in 2 hours.

Posted May 05, 2021 - 11:36 CEST

Update

We are still investigating to find the root cause of the issue. We will provide more information shortly.

Posted May 05, 2021 - 11:18 CEST

Investigating

We are currently investigating an issue in Visma eAccounting. Users that are working with payroll can no longer access it.

Posted May 05, 2021 - 10:52 CEST

This incident affected: Visma eAccounting / Visma eEkonomi / ePasseli (Visma eAccounting, Visma eAccounting Payslip / Visma eEkonomi Lönebesked).