Resolved: brief course delivery and progress reporting disruption during deployment

Incident Report for Visma Cloud Services

Resolved

On 11 November 2026, a brief disruption occurred during a Smartskill Nexus production deployment. Between approximately 09:58:21 and 09:58:45 UTC, some requests for course content and progress reporting failed. Service recovered without a rollback, and subsequent monitoring confirmed normal operation.

The disruption appears to be associated with the deployment transition rather than normal service operation. The underlying cause is still under investigation. We are working on deployment safeguards and aim to implement and verify mitigations before the next production deployment. We have not yet confirmed whether any course progress needs to be recovered.

Posted Nov 11, 2026 - 11:45 CET

This incident affected: Smartskill Nexus.