Investigating an issue in eAccounting related to bank transactions and VAT messages delays

Incident Report for Visma Cloud Services

Resolved

The issue is now resolved and the service is up and running as normal.
Posted Jul 29, 2024 - 08:12 CEST

Monitoring

The service is up and running again. The issue should be solved for all customers. We will keep monitoring to ensure high quality.
Posted Jul 27, 2024 - 11:41 CEST

Update

A solution has been identified and is currently worked on and we are seeing a slight improvement. We are expecting better results during the next couple of days.
Posted Jul 26, 2024 - 16:12 CEST

Update

The work on finding a solution is still ongoing. We are sorry for the inconvenience this delay is causing. We will update again when we have more information.
Posted Jul 26, 2024 - 08:54 CEST

Update

The work on finding a solution is still ongoing. We will update again when we have more information.
Posted Jul 25, 2024 - 16:16 CEST

Identified

The problem has been identified (slow responses from one of our integrators) and a solution is currently worked on.
Posted Jul 25, 2024 - 14:11 CEST

Update

We are continuing to investigate this issue and we will be back with updates as soon as possible.
Posted Jul 25, 2024 - 11:10 CEST

Investigating

We are currently investigating an issue with bank transactions delays. Affected areas: bank account statements and message downloads, sending payments to bank, payment statuses updates and sending VAT messages and reports.
Posted Jul 25, 2024 - 09:09 CEST
This incident affected: Spiris - Bokföring & Fakturering/Visma eAccounting (Spiris - Bokföring & Fakturering/Visma eAccounting).