Investigating a problem with collaboration services in Visma Advisor

Incident Report for Visma Cloud Services

Resolved

This incident has been resolved.
Posted Jun 23, 2021 - 11:48 CEST

Update

We are continuing to monitor.
Posted Jun 23, 2021 - 11:39 CEST

Monitoring

Unfortunately the fix took a bit longer than expected. It should be in place now and everything seems to work. We will keep monitoring.
Posted Jun 23, 2021 - 11:14 CEST

Update

We are still working on the fix.
Posted Jun 23, 2021 - 09:48 CEST

Update

We are right now working on a solution. We will keep you posted.
Posted Jun 23, 2021 - 08:40 CEST

Update

We are still working on a solution.
Posted Jun 23, 2021 - 07:32 CEST

Update

We will continue to investigate the issue during the evening. We will give a new update tomorrow morning.
Posted Jun 22, 2021 - 16:56 CEST

Update

We are continuing to investigate the issue. We will keep you posted as soon as we have new information.
Posted Jun 22, 2021 - 16:22 CEST

Investigating

Unfortunately we can still see some problems. We will continue to investigate.
Posted Jun 22, 2021 - 15:46 CEST

Monitoring

The issue is solved. We will keep monitoring for a couple of hours.
Posted Jun 22, 2021 - 15:36 CEST

Update

We are still investigating the issue. Please note that this will only affect swedish customers that tries to activate new collaborations in eAccounting Bokföring, eAccounting Bas and Lön-paketet.
Posted Jun 22, 2021 - 15:27 CEST

Update

We are continuing to investigate this issue.
Posted Jun 22, 2021 - 14:55 CEST

Investigating

We are currently investigating an issue with collaboration services in Visma Advisor. This will affect users that tries to activate new collaborations with the eAccounting variants Bas and Bookkeeping or Lön-paketet (swedish Advisor).
Posted Jun 22, 2021 - 14:48 CEST
This incident affected: Spiris - Byråstöd/Visma Advisor/Visma Byrå (Spiris - Byråstöd/Visma Advisor/Visma Byrå).