The issue is now resolved and the service is up and running as normal.
Manual testing with multiple users and different types of telephones shows that this issue no longer occurs.
We also see in the logging of usage and answers to the question 'how easy was it to....' that yesterday the usual numbers of employees, for example, changed their own 'address' or 'telephone number'.
This strengthens our conclusion that yesterday afternoon the disruption only occurred in very limited cases. Employees may have experienced having to click an extra time from Home -> Profile to load the page. But in the next version of the App we will make a change that further limits the cause of this problem.
We are closing this disruption. If any employees are still experiencing the problem, we would like to hear from our Service Center. Together we will delve even deeper into the exceptional cases.
Posted Apr 12, 2024 - 09:59 CEST
Update
We see that this problem still occurs in several cases. It often works, but certainly not always. We'll continue to investigate and will get back to you tomorrow morning.
Posted Apr 11, 2024 - 17:13 CEST
Update
We have identified the cause of the incident and are currently working on finding a solution for this.
For now it looks like it is only happening in Android (like Samsung) and not on iPhone/iOS.
Posted Apr 11, 2024 - 14:42 CEST
Investigating
We have just seen that in some cases the 'profile' option in the app remains greyed out. This happens to random users in random cases.
Sometimes it helps to click on 'inbox' and then go to 'profile'. But this doesn't work in all cases.
All other parts of the app work properly. Options such as 'change address' and other options can also be used via My Youforce.
Posted Apr 11, 2024 - 13:10 CEST
This incident affected: Visma|Raet (Youforce app profile).