Investigating an issue in Visma Directe Bankkoppeling

Incident Report for Visma Cloud Services

Resolved

The issue is now resolved and the service is up and running as normal.

Posted Jun 14, 2021 - 13:21 CEST

Monitoring

Starting at 12:18 CEST payments and Direct Debits are successfully being sent to Rabobank again. We will keep monitoring to ensure high quality.

Posted Jun 14, 2021 - 12:33 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jun 14, 2021 - 09:46 CEST

Identified

We are currently investigating an issue Visma Directe Bankkoppeling. Customers that send payments or Direct Debits to the Rabobank may notice payments and Direct Debits not showing up at all in the bank application. We are working on a solution with the Rabobank.

Posted Jun 14, 2021 - 09:34 CEST

This incident affected: Common Services (CS - Visma.net AutoPay, CS - Visma Directe bankkoppeling).