Visma.net Expense performance issue

Incident Report for Visma Cloud Services

Resolved

The issue is now resolved and the service is up and running as normal.

Posted Oct 01, 2019 - 12:20 CEST

Monitoring

This issue should be solved for all customers. We will keep monitoring to ensure high quality.

Posted Oct 01, 2019 - 07:53 CEST

Investigating

We are still working on fixing the issue that is causing slowness to Expense and corresponding services.

Posted Sep 30, 2019 - 16:13 CEST

Monitoring

Currently in order to solve the problem DB cache size was increased. Also, some slow queries will be optimized. Currently we monitor if cache increase helped to solve the issue.

Posted Sep 30, 2019 - 12:33 CEST

Identified

We identified issues with the database, and we are working to fix this

Posted Sep 30, 2019 - 12:32 CEST

Investigating

We are currently investigating this issue.

Posted Sep 30, 2019 - 10:12 CEST

This incident affected: Common Services (Visma.net Expense).