Invoices downloaded by Visma.net ERP from AutoInvoice since Friday 24th are unable to be processed

Incident Report for Visma Cloud Services

Resolved

AlI problematic invoices have been resent for processing, and should be visible shortly on Visma,net ERP side.

Posted May 27, 2019 - 17:52 CEST

Monitoring

The change causing the issue on Visma.net ERP side has been reverted, and all new invoices are again processed normally.

We are working now to get all of the older files processed.

Posted May 27, 2019 - 13:49 CEST

Identified

After an update on Friday 24th Visma.net ERP has been unable to process invoices downloaded from AutoInvoice service.

Reason is a change in the order of namespace elements in the downloaded invoice xml files. So far we have not heard that this would have caused issues with any other integrators.

AutoInvoice is looking to revert the change.

Posted May 27, 2019 - 12:50 CEST

This incident affected: Visma.net ERP (Visma.net ERP) and Common Services (CS - Visma.net AutoInvoice).