The issue is now resolved and the service is up and running as normal.
Posted Jan 17, 2025 - 10:45 CET
Monitoring
The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Posted Jan 17, 2025 - 10:41 CET
Identified
There is still a small group of AccountView customers that's still experiencing issues. We will continue to investigate.
Posted Jan 17, 2025 - 09:37 CET
Monitoring
The issue has been resolved. Customers of AccountView should be able to retrieve transactions and submit payments/Direct Debit again.
Posted Jan 17, 2025 - 09:18 CET
Investigating
Customers using AccountView cannot retrieve new transactions and submit payment/Direct Debits. They receive an error message when trying to use the service indicating there is no connection with the service. We are investigating the issue.
Posted Jan 17, 2025 - 09:08 CET
This incident affected: Common Services (CS - Visma Directe bankkoppeling).