Degraded performance on Visma net ERP

Incident Report for Visma Cloud Services

Resolved

This incident has been resolved.
Posted Oct 05, 2026 - 14:14 CEST

Update

We are continuing to monitor for any further issues.
Posted Oct 05, 2026 - 13:11 CEST

Monitoring

A fix has been implemented and we are monitoring. All payments that were stuck will be handled automatically. Due to high load, this might take a while. It is now also possible to sed new payments from Visma Net.
Posted Oct 05, 2026 - 13:10 CEST

Update

We have an issue with access to one database after we scaled up our infrastructure during the slow performance. We are working together with the Cloud provider to restore the connection. Customers using this database are not able to access their company at the moment.
Posted Oct 05, 2026 - 13:03 CEST

Identified

We have found a second issue impacting the performance. We are currently working on a fix. This is impacting creating outgoing payments from Process payments screen. Until the fix it is not possible to send outgoing payments from Visma Net. Estimated time for deploying fix is around 1 hour (13 CET).
Posted Oct 05, 2026 - 12:06 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 05, 2026 - 10:04 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 05, 2026 - 09:34 CEST

Investigating

We are currently investigating this issue.
Posted Oct 05, 2026 - 09:04 CEST
This incident affected: Visma Net (Visma Net, Visma Net API).