Users of Visma’s cloud services were not able to login or use the services in the period from 01:00 until 05:30, and a selection of services were not available before 11:34 CEST. This affected both Visma.net services and non-Visma.net services.

Status.visma.com was updated along the way by different services which were closed before the root problem was fixed for all involved parties. This lead to a lack of information out in the channel.

The incident was caused by a broadband outage and how the traffic is routed between services.

Our Internet Service Provider (ISP) had issues related to the routing of traffic which caused a service unavailability for users/customers using Visma.net services. A number of components of the network infrastructure all the way from ISP(broadband line) to assets/servers were involved.

To mitigate the problems the fail-over mechanisms were activated to direct traffic from the Oslo Data center to our second redundant Data center at Rosenholm. All services were operational from 11:34 CEST.

In addition we have to improve how we communicate such incidents out to a wide group of readers in a better and more informative way.

We strongly apologize for the inconvenience and will continue to work hard on preventing similar problems in the future.