Connection to cache service failed

Root cause: 

After analyzing both issues, we found the root cause. One of the API servers appeared to be in an unhealthy state and used a low CPU. Unfortunately, the load balancing system sent the customer requests to the unhealthy server.

Impact: 

In both incidents, some of our API customers experienced instability in our system.

Actions: 

• We increased the API server capacity
• Changed the load balancer configuration. 
• Added extra alerts to be able to act more quickly

Current status:

We are continuously monitoring the servers now and they appear to be healthy since the changes