Investigating an issue in Visma.net Platform (ODP)
Postmortem
Users of Visma’s cloud services were not able to login or use the services in the period from 01:00 until 05:30, and a selection of services were not available before 11:34 CEST. This affected both Visma.net services and non-Visma.net services.
Status.visma.com was updated along the way by different services which were closed before the root problem was fixed for all involved parties. This lead to a lack of information out in the channel.
The incident was caused by a broadband outage and how the traffic is routed between services.
Our Internet Service Provider (ISP) had issues related to the routing of traffic which caused a service unavailability for users/customers using Visma.net services. A number of components of the network infrastructure all the way from ISP(broadband line) to assets/servers were involved.
To mitigate the problems the fail-over mechanisms were activated to direct traffic from the Oslo Data center to our second redundant Data center at Rosenholm. All services were operational from 11:34 CEST.
In addition we have to improve how we communicate such incidents out to a wide group of readers in a better and more informative way.
We strongly apologize for the inconvenience and will continue to work hard on preventing similar problems in the future.
Posted Sep 12, 2019 - 15:58 CEST
Resolved
The issue is now resolved and the service is up and running as normal.
Posted Sep 06, 2019 - 02:43 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2019 - 02:41 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2019 - 02:39 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2019 - 02:38 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2019 - 02:36 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2019 - 02:32 CEST
Monitoring
The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
Posted Sep 06, 2019 - 02:31 CEST
Investigating
We are currently investigating a service disruption in Visma.net Platform (ODP). We will provide more information shortly.
Posted Sep 06, 2019 - 02:18 CEST
This incident affected: Visma Severa / Visma Project Management (Visma Severa / Visma Project Management), Common Services (CS - Visma.net Approval, CS - Visma AutoCollect, CS - Visma.net AutoInvoice, CS - Visma.net AutoPay, CS - Visma.net AutoReport, CS - Visma WebInvoice / Visma Webfaktura, CS - Visma Website / Webshop, Visma Help Centre, CS - Visma Credit Check, CS - Storegate Backup, CS - Common Image Repository, CS - Visma Document Storage, CS - Visma Maventa, CS - InExchange, CS - Visma Directe bankkoppeling, CS - Visma Bizweb, CS - AccountView.Net, CS - Visma WebbTid / WebTime, CS - Notification Centre, e-fakturering eEkonomi/Administration - Sweden only, CS - Visma Integratie Service NL, Machine Learning Assets, Visma.net Payslip, Visma.net Expense), Visma.net Payroll Norway (Visma.net Calendar Time, Visma.net Calendar Absence, Visma.net Calendar Roster, Employee Management), Visma.net ERP (Visma.net ERP, Visma.net ERP API), Enterprise Plus (Visma Enterprise BI), Visma.net HRM & Payroll Netherlands (Visma.net Payroll), Visma Cloud Platform (Visma.net ODP, CP - Visma Online, CP - Visma Connect, CP - Integration Platform, CP - Master Data Management - MDM, CP - Visma Licensing Service - VLS, CP - Message Router, CP - Visma.net Store, Transaction Data Broker, CP - Common Landing Page, Visma Provisioning Gateway - PG3, Visma Developer Portal), Visma Netvisor (Visma Netvisor, Visma Netvisor Integration), Visma Fivaldi & Visma Payroll Finland (Visma Fivaldi, Visma Fivaldi Service Portal, Visma Payroll Finland), e-conomic (e-conomic REST API, e-conomic web application, e-conomic SOAP API, e-conomic deployments), Visma Talent Solutions (Visma EasyCruit), Visma Welfare & School (Visma Flyt Sampro, Visma Flyt PPT, Visma Flyt BVV, Visma Flyt Helse, Visma Flyt Sikker Sak, Visma Flyt Skole, Visma Flyt Barnehage), Visma Lön (CS - Visma Lön Anställd), and Tripletex (Tripletex).