Webshop email order confirmations not working
Update - We are continuing to investigate the issue.
Apr 19, 2024 - 19:46 CEST
Investigating - We are currently investigating this issue.
Apr 19, 2024 - 16:21 CEST
Change scheduled: Dell update - 2309 and 2401 on se1 and se2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 15:04 CEST
Scheduled - Description: Dell Hardware, firmware, bios, etc updates to meet latest Dell standards and support for Azure Stack Hub systems. Required on both stacks.

Assets Involved: Azure Stack Hub physical nodes, switches of both stamps: se1 and se2
Apr 19, 2024 15:04 - Apr 21, 2024 15:04 CEST
Enterprise Plus - Office logins prompt error 1001
Update - We have identified the cause of the incident and are currently working on implementing the solution. AppStream will receive a new updated image with the fix during this weekend.
Apr 19, 2024 - 15:03 CEST
Update - Following our previous communication regarding the Office 365 application login issue affecting our AppStream service, we wanted to provide you with an update on the situation.

While we implemented a global fix earlier today to address the issue, we regret to inform you that the fix has proven to be unstable. As a result, some users may still be experiencing difficulties while logging in to the Office 365 applications via AppStream.

We understand the importance of uninterrupted access to these essential tools for your workflow, and we are actively exploring alternative solutions to resolve this issue permanently.

Please bear with us as we work diligently to identify the most effective course of action. We will provide further updates as soon as possible to keep you informed of our progress.

Thank you for your patience and understanding.
Apr 18, 2024 - 07:31 CEST
Update - We have identified an issue affecting Office 365 application login for all users of our AppStream service. To address this issue effectively, a global fix will be implemented tomorrow morning. Please note that this fix necessitates users to disconnect from their AppStream session.

This proactive measure ensures a comprehensive resolution and minimizes any potential disruption to your workflow.
Apr 17, 2024 - 12:27 CEST
Investigating - We have identified an issue occurring when some of our users attempt to log in to Office 365 applications such as Word or Excel from an AppStream instance. Our team is actively addressing this issue and is capable of resolving it upon request through the designated support channel.

To ensure a seamless resolution and minimal disruption to users, a fix is scheduled to be applied tomorrow morning.

We apologize for any inconvenience this may have caused and appreciate your patience as we work towards resolving this matter promptly. Should you require immediate assistance or have any further inquiries, please do not hesitate to contact our support team through the designated channel.

Thank you for your understanding and cooperation.
Apr 17, 2024 - 12:24 CEST
Investigating an issue in Visma Flyt Ressursstyring
Update - We are continuing to monitor the situation and it seems that we still have some issues.
Apr 03, 2024 - 08:51 CEST
Monitoring - A fix ha been implemented and we are monitoring the situation.
Apr 03, 2024 - 08:12 CEST
Investigating - We are currently investigating an issue in Visma Flyt Ressursstyring where we are experiencing some degraded performance.
Apr 02, 2024 - 10:51 CEST
Uptime over the past 90 days. View historical uptime.
Visma.net ERP Operational
Visma.net ERP Operational
Visma.net ERP API Operational
Visma eAccounting / Visma eEkonomi / ePasseli Operational
Visma eAccounting Operational
Visma eAccounting Payslip / Visma eEkonomi Lönebesked Operational
Visma eAccounting External API Operational
Visma eEkonomi Deklaration & Årsredovisning/Årsbokslut ? Operational
Visma Skatt & Bokslut Pro Operational
Visma.net Payroll Norway Operational
Visma.net Calendar Time Operational
Visma.net Calendar Absence Operational
Visma.net Calendar Roster ? Operational
Employee Management Operational
Employee Public API Operational
Data Import Operational
Organizations Public API Operational
Visma.net Payroll Norway Operational
Payroll Norway API Operational
HRM Analytics Operational
Visma Advisor / Visma Byrå Operational
Visma Advisor Operational
Visma Financial Overview / Visma Ekonomiöversikt / Visma Økonomioversikt Operational
Visma Horizon & Visma HoP Operational
90 days ago
99.9 % uptime
Today
Visma Horizon Operational
90 days ago
99.91 % uptime
Today
Visma HoP Operational
90 days ago
99.89 % uptime
Today
Visma Mobile Apps Operational
Visma Attach Operational
Visma Scanner Operational
Visma Employee Operational
Visma Manager Operational
Visma Cloud Platform Operational
Visma.net ODP ? Operational
CP - Visma Online Operational
CP - Visma Connect Operational
CP - Integration Platform Operational
Visma.net Gateway Operational
CP - Master Data Management - MDM Operational
CP - Visma Licensing Service - VLS Operational
CP - Message Router Operational
CP - Visma.net Store Operational
Transaction Data Broker Operational
CP - Common Landing Page Operational
Visma Provisioning Gateway - PG3 Operational
Visma Developer Portal Operational
Visma Webhook Dispatcher Operational
Admin UI Operational
Visma.net Integrations Operational
Common Services Operational
CS - Visma.net Approval Operational
CS - DocScan Operational
CS - Visma AutoCollect Operational
CS - Visma.net AutoInvoice Operational
CS - Visma.net AutoPay Operational
CS - Visma.net AutoReport Operational
CS - Visma WebInvoice / Visma Webfaktura Operational
CS - Visma Website / Webshop Operational
Visma Help Centre Operational
CS - Visma Credit Check Operational
CS - Storegate Backup Operational
CS - Common Image Repository Operational
CS - Visma Document Storage Operational
CS - Visma Maventa Operational
CS - InExchange Operational
CS - Visma Directe bankkoppeling Operational
CS - Visma Bizweb Operational
CS - AccountView.Net Operational
CS - Visma WebbTid / WebTime Operational
CS - Notification Centre Operational
e-fakturering eEkonomi/Administration - Sweden only Operational
CS - Visma Integratie Service NL ? Operational
Machine Learning Assets Operational
AutoInvoice eAccounting / ePasseli NO/FI/NL Operational
Scancloud Operational
Visma Lön 300/600 Operational
Online Samenstel Assistent NL Operational
Payroll Extension NO ? Operational
Bizweb Extension for Visma.net ERP NO ? Operational
AutoCollect Extension for Visma.net ERP NO ? Operational
Visma.net Payslip Operational
Visma.net Expense Operational
HRM Analytics Operational
Visma.net Expense Public Transaction API ? Operational
Effortless365 Operational
Visma Fivaldi & Visma Payroll Finland Operational
Visma Fivaldi Operational
Visma Fivaldi Service Portal Operational
Visma Fivaldi API Operational
Visma Payroll Finland Operational
Visma Payroll Finland API Operational
e-conomic Operational
e-conomic REST API Operational
e-conomic web application Operational
e-conomic SOAP API Operational
e-conomic deployments Operational
Visma Welfare & School Major Outage
Visma Flyt Sampro Operational
Visma Flyt Samspill Operational
Visma Flyt PPT Operational
Visma Flyt BVV Operational
Visma Flyt Helse Operational
Visma Flyt Sikker Sak Operational
Visma Flyt Skole Operational
Visma Flyt Timeplan Degraded Performance
Visma Flyt Barnehage Operational
Visma Assi Operational
Visma Flyt Arkiv Operational
Visma Min Barnehage Operational
Visma Min Skole Operational
Visma Flyt Foresattportal Operational
Flyt Barnevern Operational
Visma Flyt Route Planner Major Outage
Visma Severa / Visma Project Management Operational
90 days ago
99.9 % uptime
Today
Visma Severa / Visma Project Management Operational
90 days ago
99.9 % uptime
Today
Visma Netvisor Operational
90 days ago
100.0 % uptime
Today
Visma Netvisor Operational
90 days ago
100.0 % uptime
Today
Visma Netvisor Integration Operational
90 days ago
100.0 % uptime
Today
Visma Movenium / Visma Entry Operational
Tripletex Operational
Tripletex Operational
Business NXT Operational
Business NXT ERP ? Operational
Business NXT ERP API ? Operational
Business NXT Provisioning and migration platform Operational
Spend Cloud Operational
Spend Cloud Operational
Enterprise Plus Operational
Visma Enterprise BI Operational
Enterprise Plus Operational
Resolve Operational
Operational Route Planner Operational
Automatic Rostering Operational
Manual Route Planner ? Operational
Inventory Optimization Operational
Control Edge Operational
Control Edge Operational
Control Edge API Operational
Invoice Manager Operational
Visma.net ERP neXtGen Services Operational
Visma.net ERP Sales Order Service Operational
Visma.net ERP Payment Service Operational
Visma.net ERP Sales Order Service UI Operational
Visma.net ERP Journal Transaction Service Operational
Visma.net ERP DataMart Service Operational
Visma.net ERP Inventory Optimization Service Operational
Travel Data Operational
Travel Data Operational
Visma Draftit Operational
90 days ago
99.95 % uptime
Today
inloggad.draftit.se Operational
secure.draftit.se Operational
identity.draftit.se Operational
whistleblow.vismadraftit.se Operational
90 days ago
99.95 % uptime
Today
Visma Private Cloud Operational
Visma Private Cloud Operational
Visma|Raet Operational
90 days ago
99.94 % uptime
Today
Mijn Youforce Operational
Youforce app sickleave Operational
Youforce app profile Operational
Youforce app expense management Operational
Youforce app organization management Operational
Youforce File Exchange Operational
90 days ago
99.81 % uptime
Today
Youforce File API Operational
90 days ago
99.81 % uptime
Today
Youforce API for IAM Operational
90 days ago
99.97 % uptime
Today
Youforce API for Learning Operational
90 days ago
99.97 % uptime
Today
Youforce API for WFM Operational
90 days ago
99.97 % uptime
Today
Youforce API for MLM Operational
90 days ago
100.0 % uptime
Today
Youforce API for Recruitment Operational
90 days ago
100.0 % uptime
Today
Youforce Extensions API Operational
90 days ago
100.0 % uptime
Today
Youforce Reporting Operational
Youforce ODS Data and Content Operational
Visma Veilederen Operational
90 days ago
100.0 % uptime
Today
Glup ? Operational
90 days ago
99.9 % uptime
Today
Visma Flyt Ressursstyring Operational
Visma Flyt Ressursstyring web application Operational
Visma Flyt Ressursstyring API ? Operational
OneStop Reporting Operational
Pez Operational
Visma TransPA Operational
Visma TransPA Operational
Visma TransPA API Operational
PinkWeb Operational
CRMHub Operational
PDF Signing Operational
Middleware integrations Operational
TaxPay Operational
SBR Assurance Operational
Visma.net HRM & Payroll Netherlands Operational
Visma.net Payroll Operational
Payroll Public API Operational
Visma.net Payroll UI NL Operational
Visma.net HRM Netherlands (Talent) Operational
Visma.net Payroll NL Exports & Reports Operational
Visma.net Payroll UI micro service Operational
Visma Lön Operational
Visma Lön Smart Operational
CS - Visma Lön Anställd Operational
Payroll Enterprise Sweden (Payroller) Operational
90 days ago
100.0 % uptime
Today
Visma Talent Solutions Operational
Visma EasyCruit Operational
Visma Recruit Operational
Visma InSchool NO Operational
Management Information System (MIS) Operational
Mobile Application Operational
Adult Admissions Operational
Adult Portal Operational
Archiving Operational
Assessments Operational
Code-Registry Operational
Communications Operational
Diploma Operational
Document Creator Operational
Exams Operational
Exams Automation Operational
External Exams Portal Operational
Student Options Operational
SMS Operational
Teaching Materials Operational
Timetable Construction Operational
Timetable Publishing Operational
API - FINT Integration Operational
API - Microsoft Teams Integration Operational
API - Microsoft Graph API Operational
Visma Extensions NL Operational
Visma Extensions NL ? Operational
Inyett Operational
90 days ago
100.0 % uptime
Today
Inyett AutopayDetect Operational
Inyett AutoInsight Operational
Inyett One ? Operational
90 days ago
100.0 % uptime
Today
Inyett Automation ? Operational
90 days ago
100.0 % uptime
Today
IBM COS Operational
Visma Financial Solution AS Operational
Astra Operational
Smart Things SE Operational
Hämta företagsinformation SE Operational
Visma Tid Operational
Visma Tid web application ? Operational
Visma Tid API Operational
Fikuro FI Operational
Core Service API Operational
Sales Invoice Management API Operational
Sales Offer Management API Operational
Sales Order Management API Operational
Warehouse Management API Operational
Purchase Management API Operational
Project Management API Operational
Production Management API Operational
Winvoice Operational
90 days ago
100.0 % uptime
Today
Sticos Descartes Operational
Visma Periode & År Operational
PowerOffice Go Operational
Beeple Operational
Beeple EU West 1 Operational
Beeple EU West 2 Operational
Beeple EU West 3 Operational
Beeple EU West 4 Operational
Yesplan Integration Operational
Belgium Social Security Integration Operational
Visma Betalt Direkt Operational
Visionplanner Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Enterprise Plus - AWS RDS Database Engine Upgrade (3rd of 4 Maintenance Windows) Apr 20, 2024 20:00 - Apr 21, 2024 00:00 CEST
We will be conducting a scheduled maintenance, the third of four, during which we will be upgrading the AWS RDS database engine for several customers.
During this maintenance window, the service will be temporarily unavailable for approximately 30 minutes to 1 hour. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
After the upgrade is complete, we will be performing additional database maintenance jobs to address any performance issues that may arise from the upgrade process. These maintenance tasks are essential to ensure the optimal performance and reliability of our services.
Posted on Apr 18, 2024 - 10:17 CEST
Scheduled maintenance for Period & Year Norway Apr 21, 2024 01:00-02:00 CEST
Period & Year Norway will have scheduled maintenance.
During the maintenance, the service will be unavailable for users.
Posted on Apr 19, 2024 - 12:06 CEST
Scheduled maintenance for Visma.net Platform Apr 24, 2024 01:00-03:00 CEST
Update - Message body
Apr 16, 2024 - 10:35 CEST
Scheduled - We will be undergoing database updates. Due to the changes required the system will not be available during this time.
Apr 16, 2024 - 10:34 CEST
Scheduled maintenance for Control Edge and Invoice Manager Apr 25, 2024 20:00 - Apr 26, 2024 02:00 CEST
We will be undergoing scheduled maintenance during this time.
Posted on Apr 19, 2024 - 17:17 CEST
Scheduled maintenance for Visma Connect May 22, 2024 01:00-02:00 CEST
We will perform database changes where we expect up to 20 minutes of downtime.
Signin with Visma Net, Visma Online, Visma Severa, Visma Community, e-conomic and others will be affected.
Posted on Apr 09, 2024 - 13:57 CEST
Past Incidents
Apr 19, 2024
Scheduled maintenance for Visma Fivaldi, release 2024/04
Completed - The scheduled maintenance has been completed.
Apr 19, 01:15 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 18, 23:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 5, 11:20 CEST
Apr 18, 2024
Scheduled maintenance for Flyt Skole production
Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 CEST
Scheduled - The application will be under maintenance on 18th of April from 21:00 NO time for about 1 hour. Service might be unavailable for no more than 5 minutes
Apr 18, 10:46 CEST
Investigating the problem with Project endpoints in Visma.net ERP
Resolved - This incident has been resolved.
Apr 18, 08:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 22:37 CEST
Identified - The issue has been identified and we are currently preparing the fix.
Apr 17, 19:57 CEST
Investigating - We are currently investigating an issue with the GET operation of the following project endpoints.
1. Project
2. project/(ProjectID)
3. project/internal/(internalID)
4. Project/tasks
Apr 17, 17:26 CEST
Apr 17, 2024
Visma webshop callbacks partial outage
Resolved - The callbacks and payment methods are working again
Apr 17, 13:59 CEST
Identified - Payment methods klarna, dibs, swish, paytrail, mollie are affected and the callback is not working for these payment methods. Which means that orders will not be completed and entered into the webshop. This needs to be handled manually by support.
Apr 17, 13:44 CEST
Visma.net Payslip Viewer (Web application) outage
Resolved - This incident has been resolved.
Apr 17, 13:00 CEST
Update - We are continuing to monitor for any further issues.
Apr 17, 12:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 12:49 CEST
Identified - Rolling back changes that have been deployed today.
Apr 17, 12:26 CEST
Investigating - We are currently investigating this issue.
Apr 17, 12:18 CEST
Scheduled maintenance for Document Storage
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time and the system might be unavailable for some minutes during the maintenance window.
Apr 10, 12:55 CEST
Scheduled maintenance for Developer Portal
Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 CEST
Scheduled - We will perform database changes where we expect up to 10 minutes of downtime.
Apr 16, 13:22 CEST
Apr 16, 2024
Degraded performance Period & Year Norway
Resolved - This incident has been resolved.
Apr 16, 15:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 15:33 CEST
Investigating - You may experience degraded performance when working in Period & Year at the moment.
We are currently investigating.
Apr 16, 14:38 CEST
Upgrading backend infrastructure
Completed - The scheduled maintenance has been completed.
Apr 16, 00:31 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 16, 00:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 CEST
Scheduled - We will be upgrading our infrastructure to keep up with customer growth.
Apr 15, 09:49 CEST
Apr 15, 2024
Smartscan downgraded performance
Resolved - Smartscan experienced downgraded performance between 11:15 and 11:19 CET
Apr 15, 11:30 CEST
Apr 14, 2024
Scheduled maintenance for Upgrade Palo Alto firewalls
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 CEST
Scheduled - Saturday, 13th of April 2024, starting 20:00 CET, the Datacenter Network team will upgrade the Palo Alto firewalls from the Norway and Sweden Datacenters. No downtime it's expected.

Migration Details:

We'd like to inform you that Palo Alto has issued a requirement for the upgrade of all our firewalls due to a certificate expiration. These firewalls are integral to our network infrastructure, handling the flow of traffic efficiently.

To ensure uninterrupted service, we will be upgrading one firewall at a time, as they operate in a clustered configuration. While we anticipate no disruptions or downtime to your traffic flow, we prefer to conduct these upgrades during the maintenance window for added precaution.

Assets Involved: Main Firewall and all the Virtual Firewalls
Date: 13th of April 2024
Timeline: The migration will start at 20:00 CET and finish in 6 h.

Who is affected?

During the migration window, we will upgrade all the firewalls from the DCs that we have in Norway and Sweden. All our customers who use these firewalls will be affected by the change. However, we have taken all necessary precautions to ensure that you won’t have downtime or disruptions for your services/solutions.

What will you have to do?

Test your solutions after the change and inform the Datacenter Network team as soon as you see any problem (see contacts below).

Contact
If you have any questions or concerns, please contact our IT Service Desk:

Email: it-servicedesk@visma.com (during office hours)
Phone: +47 21 60 78 42 (when the matter is urgent, inside or outside office hours)
Mar 27, 15:55 CET
Enterprise Plus - AWS RDS Database Engine Upgrade (2nd of 4 Maintenance Windows)
Completed - The scheduled maintenance has been completed.
Apr 14, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 CEST
Scheduled - We will be conducting a scheduled maintenance, the second of four, during which we will be upgrading the AWS RDS database engine for several customers.
During this maintenance window, the service will be temporarily unavailable for approximately 30 minutes to 1 hour. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
After the upgrade is complete, we will be performing additional database maintenance jobs to address any performance issues that may arise from the upgrade process. These maintenance tasks are essential to ensure the optimal performance and reliability of our services.
Apr 10, 12:44 CEST
Apr 13, 2024
Scheduled maintenance for Control Edge and Invoice Manager
Completed - The scheduled maintenance has been completed.
Apr 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 09:29 CEST
Apr 12, 2024
Youforce App section 'profile' isn't loading in random cases
Resolved - The issue is now resolved and the service is up and running as normal.

Manual testing with multiple users and different types of telephones shows that this issue no longer occurs.

We also see in the logging of usage and answers to the question 'how easy was it to....' that yesterday the usual numbers of employees, for example, changed their own 'address' or 'telephone number'.

This strengthens our conclusion that yesterday afternoon the disruption only occurred in very limited cases. Employees may have experienced having to click an extra time from Home -> Profile to load the page. But in the next version of the App we will make a change that further limits the cause of this problem.

We are closing this disruption. If any employees are still experiencing the problem, we would like to hear from our Service Center. Together we will delve even deeper into the exceptional cases.
Apr 12, 09:59 CEST
Update - We see that this problem still occurs in several cases. It often works, but certainly not always. We'll continue to investigate and will get back to you tomorrow morning.
Apr 11, 17:13 CEST
Update - We have identified the cause of the incident and are currently working on finding a solution for this.

For now it looks like it is only happening in Android (like Samsung) and not on iPhone/iOS.
Apr 11, 14:42 CEST
Investigating - We have just seen that in some cases the 'profile' option in the app remains greyed out. This happens to random users in random cases.

Sometimes it helps to click on 'inbox' and then go to 'profile'. But this doesn't work in all cases.

All other parts of the app work properly. Options such as 'change address' and other options can also be used via My Youforce.
Apr 11, 13:10 CEST
Autocollect in Visma Administration is not synchronizing
Resolved - This incident has been resolved.
Apr 12, 07:13 CEST
Update - The service runs as expected, and the status of issues can again be synchronized to Visma Administration.
Apr 12, 07:11 CEST
Update - The synchronization to Visma Administration concering payments work as expected and is updated.
The synchronization of status of specific cases still does not run as expected, and we're working on it.
Apr 11, 15:36 CEST
Update - We have found a rootcause, and wíll get back this afternoon with a new update on the progress of fixing the issue.
Apr 11, 12:47 CEST
Update - We are continuing to investigate this issue.
Apr 11, 12:45 CEST
Update - We are currently investigating this issue, meanwhile no status updates of cases will be synchronized to Visma Administration.
Apr 11, 10:11 CEST
Investigating - We are currently investigating this issue.
Apr 10, 16:19 CEST
Apr 11, 2024
Scheduled maintenance for Visma.net Employee UI
Completed - The scheduled maintenance has been completed.
Apr 11, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 11, 09:39 CEST
Scheduled maintenance for Enteprise Plus
Completed - The scheduled maintenance has been completed.
Apr 11, 21:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 CEST
Scheduled - We are updating our servers hosting the Appstream applications and Programserver services with the latest Windows Security patches. The system will be unavailable during a reboot of the servers.
Apr 10, 13:10 CEST
Visma Beeple: Eu-West-1 experiencing performance issues/ downtime
Resolved - On Thursday 11/04 around 12:00 (CEST) an increased query time for a certain set of queries occurred causing degraded performance and unavailability of certain actions.

The root cause was a set of uncached queries that suddenly took a long time as change of query plan by the Database (caused by the normal increase of data usage).

We used a temporary solution by using a different set of queries, that have a small delay in correctness, but will work on a long-term solution where only optimized queries can be used and always be up to date
Apr 11, 13:40 CEST
Monitoring - A solution has been found and deployed. We are monitoring the situation further
Apr 11, 13:19 CEST
Investigating - an increased query time for a certain set of queries occurred causing degraded performance and unavailability of certain actions.

The root cause was a set of uncached queries that suddenly took a long time as change of query plan by the Database (caused by the normal increase of data usage)
Apr 11, 13:02 CEST
Scheduled maintenance for Business NXT
Completed - The scheduled maintenance is completed.
Apr 11, 07:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time, this might cause brief periods of decreased performance for our users.
Apr 10, 12:58 CEST
Apr 10, 2024
Scheduled maintenance for Visma.net ERP
Completed - The scheduled maintenance has been completed.
Apr 10, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 5, 10:04 CEST
Scheduled maintenance for Visma.net AutoPay
Completed - The scheduled maintenance has been completed.
Apr 10, 02:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time, and there will be approximately 90 minutes of downtime.
Apr 8, 09:12 CEST
Apr 9, 2024
Transactions ING Bank delayed in Visma Directe Bankkoppeling
Resolved - The issue is now resolved and the service is up and running as normal.
Apr 9, 12:36 CEST
Identified - The transactions from ING Bank are delayed. We will post an update as soon as we receive the transactions from the bank
Apr 9, 08:32 CEST
Investigating an issue in VNI
Postmortem - Read details
Apr 10, 14:49 CEST
Resolved - This incident has been resolved.
Apr 9, 10:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 10:30 CEST
Investigating - We are currently investigating this issue.
Apr 9, 09:55 CEST
Investigating an issue in Visma Flyt Timeplan
Resolved - This incident has been resolved.
Apr 9, 09:04 CEST
Update - We are continuing to investigate this issue.
Apr 2, 11:22 CEST
Investigating - We are currently investigating an issue in Visma Flyt Timeplan where we are experiencing som degraded performance
Apr 2, 11:20 CEST
Apr 8, 2024
Investigating an issue in VNI
Resolved - This incident has been resolved.
Apr 8, 16:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 16:54 CEST
Investigating - We are currently investigating this issue.
Apr 8, 16:42 CEST
Investigating an issue in VNI
Resolved - This incident has been resolved.
Apr 8, 14:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 09:13 CEST
Investigating - We are currently investigating an issue in VNI.
Apr 8, 09:01 CEST
Enterprise Plus - Procurement Cart not available in web
Postmortem - Read details
Apr 8, 10:20 CEST
Resolved - Procurement Cart in web were not available until 8:40. All functionality is now fully available.
Apr 8, 08:00 CEST
Enterprise Plus - Programserver services for some of our customers were not responding Monday morning
Resolved - Programserver services for some of our customers were not responding Monday morning. The issue were discovered and quickly resolved. By 08:20 the services were operating as normal.
Apr 8, 08:00 CEST
Apr 7, 2024
Scheduled maintenance for Visma.net Approval
Completed - The scheduled maintenance has been completed.
Apr 7, 01:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:03 CEST
Scheduled - We will be undergoing database maintenance during that time. Visma.net Approval will be unavailable for a couple of minutes.
Apr 6, 20:46 CEST
Enterprise Plus - AWS RDS Database Engine Upgrade (1st of 4 Maintenance Windows)
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 CEST
Scheduled - We will be conducting a scheduled maintenance, the first of four, during which we will be upgrading the AWS RDS database engine for several customers.
During this maintenance window, the service will be temporarily unavailable for approximately 30 minutes to 1 hour. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
After the upgrade is complete, we will be performing additional database maintenance jobs to address any performance issues that may arise from the upgrade process. These maintenance tasks are essential to ensure the optimal performance and reliability of our services.
Apr 4, 06:34 CEST
Apr 6, 2024
Apr 5, 2024
Payroll
Resolved - This incident has been resolved.
Apr 5, 15:47 CEST
Investigating - We are currently investigating this issue.
Apr 5, 15:26 CEST
Profil - Ruteplanlegger; not reachable
Resolved - This incident has been resolved.
Apr 5, 11:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 10:37 CEST
Investigating - We have some issues now in production and we are investigating this now. New update will come
Apr 5, 10:32 CEST
Investigating an issue in Tripletex
Resolved - This incident has been resolved.
Apr 5, 10:20 CEST
Update - We are continuing to monitor for any further issues.
Apr 5, 09:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 09:55 CEST
Identified - Degraded experience for some users: The issue has been identified and a fix is being implemented.
Apr 5, 09:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 09:10 CEST
Identified - Tripletex unavailable for all users: The issue has been identified and a fix is being implemented.
Apr 5, 09:00 CEST
Investigating - We are currently investigating an issue in Tripletex.
Apr 5, 08:40 CEST
Problems with sending SMS from Visma Flyt Skole
Resolved - This incident has been resolved.
Apr 5, 09:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 08:14 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 5, 07:26 CEST
Investigating - We are currently investigating this issue.
Apr 4, 21:12 CEST
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